The house was gorgeous, beautiful layout, and immaculate. The pool and spa clean, warm, and so fun to swim in and star gaze at night! The location and access to the resorts was amazing. Overall, I can't recommend this place enough! We'll be back :)
This is our second stay at Hikialani. It's our favorite house on the island. Lots of room for everyone with a large pool and hot tub. We used the amenities at Hapuna Beach and Mauna Kea everyday. We like to visit Waimea, Honokaa and Hilo. We had everything we needed at the house. We even used the cooler so we could keep our food cold from the Hilo Farmers Market.
The house was even more beautiful than the pictures. I enjoy resorts - this has changed the way that I will vacation in the future. The house was so clean and the pool & hot tub was wonderful. Donna answered every question within moments of me texting her. The kitchen was fully stocked with all the cooking essentials. I want to thank the owners for allowing us the opportunity to rent their beautiful home in paradise.
The house was everything Donna promised! The location and the view made it the perfect choice for our family! Being able to relax and enjoy the pool with the ocean view was on the Christmas wish list! Communication with Donna was great and she made sure we had everything we needed! Even gave told us how to make our Costco run a quick trip! The house has everything you could need! Loved it.
This property was simply amazing. We are last minute planners and booked this about 2 weeks before our stay over Thanksgiving 2024. Donna was SO helpful before, during and after our stay. By far the best host I have ever encountered at a vrbo. She even left us a few surprise goodies for our arrival! Completely unexpected and very appreciated!
This property had everything we needed to make our Thanksgiving wonderful (besides the groceries or course). It was spacious for our crew of 6 (2 adults, 4 kids under 10), and it also had a pack'n'play and high chair ready and available for us.
Check in was seamless. We got in late and had zero issues finding the place or getting in. We opted not to purchase the resort access since there are plenty of other things to do on the island. We did hit the Mauna Kea beach a few times but get there early, the parking lot does fill up fast!
Hot tub and pool were perfect for us. There was a book with insutructions on the pool and hot tub, i did have questions on warming up the hot tub but Donna put me in touch with someone who was able to help me with it quickly! Super easy. There was a cooler that we used daily, and some misc beach chairs and toys for the kids. All were very appreciated!
Conveniently located near several of the best beaches on the island. We will definitely stay here again when we come back to the big island.
This home had everything we could need or want. Conveniently located next to some of the best beaches on the big island. We enjoyed excursions including snorkeling at the reef by the Captain Cook monument as well as hanging out at this home’s pool and hot tub. Beautiful sunsets each night. Would definitely choose this property again!
Zero complaints. Everything was as pictured and described. 10 out of 10
We loved our time here. The house is spacious, clean, quiet and private. We loved having our own pool. The neighborhood is very quiet. The kitchen has everything you need. The house is very clean and comfortable. We will be back
The property was pretty and fit our needs well. It was well appointed, and comfortable. We liked the location. However the property manager lacked an attention to detail that detracted from the trip.
To begin with, she did not consistently reply to my inquiries within a business day. The check-in instructions were somewhat confusing, and included, for example, an incorrect street name. (It was a "court", not a "circle", a minor difference that matters if you're using a navigation app that can't find your vacation home!) Once we arrived at the property, I went to guest services of the associated resort to pick up our passes. We had not been pre-registered, as we were supposed to be and had paid to be. When I asked why, the person behind the counter guessed the name of the property manager I was dealing with. Clearly I was not the only client to have this experience.
At the house, the hot water didn't work. So the showers were cold and the pool was unheated. It was Saturday.
The property manager told us she would call the maintenance people on Monday, as they were closed over the weekend. On Sunday, the maintenance people showed up on their own to clean the pool. We asked them to fix the heat, and they did. They pointed out they were available 24/7 and assured us we could call them any time. That was not the information the property manager gave us.
Our family really enjoyed this house. There were four of us, and we had plenty of space with bedrooms and bathrooms for each of our adult children plus us. We enjoyed the pool. Initially it wasn’t heating but after messaging the host it was fixed quickly. We enjoyed the view from the house. It was well supplied. Instructions were clear. Place was clean. Area is very quiet. We would gladly stay here again.
