Perfect location. Lovely surroundings.
We left after the first night of a four night stay. Susan is very dishonest how her listing claims there is Air Condition. I messaged her right away that the AC unit was not working. Turns out it does work but she controls when you can run it. She did not respond to my inquiry about the AC until 12 hours later (the next morning). The condo is on the ground floor. Susan’s advice was to sleep with the sliding glass doors open. Additionally while the few pictures she posts make it look nice. It is extremely dated (the whole property is dated). Because it is VRBO there is no way to check out early. We were supposed to stay for four nights but chose to leave after the first night and go stay at a hotel. I can’t stress enough to avoid this one. You’ll see others if you scroll down the review list that had similar issues.
If you are looking for a disgusting uninhabitable condo with a dishonest and unresponsive host then this is your place!
We showed up at 6 pm and realized the toilet would not flush. A mechanism inside the tank was disconnected and the toilet did not function. Not to mention the fact that pictures do not at all match the state of the property. It is dirty, roach infested, rundown, and flat out disgusting. The AC advertised in the property description would not work either, so the condo is hot and stuffy. I went to school at the U of Hawaii and have also visited every single island but one, so I realize that roaches can be an issue, but I have never seen anything to this degree.
We contacted the host with no response for 13 hours. So had to get a last-minute hotel for $500. When she did finally respond, she said she would have someone go fix the toilet. We went over the next day, flushed the toilet twice, and then it would no longer function again. She also informed us that the AC is only for sleeping hours (beginning at 9 pm), but we tried the unit at 10:30 PM and it would still do nothing. After that, the host was extremely rude and dismissive and told us to contact VRBO. After hours on the phone and multiple phone calls we finally decided to check into a hotel for the remainder of our stay totaling an additional $2000.
The icing on the cake is that 6 days later, well after our checkout, someone went to fix the toilet and she charged me for the repairs!
Zero stars!!!
Loved our stay at magic sands! We can't wait to go back.. thank you.
Stayed Feb. 4-14- 2024. Many discrepancies in listing photos vs what we found upon arrival IE: Dining room table & chairs vs 3" square arborite covered table with 4 box type stools to sit on like in a kindergarten classroom very tacky & not comfortable!!!.Other things not as shown- paint colors, sofa,coffee table, wall decorations, spray painted fridge, blue on bottom & black on top!!! Mouse droppings on top of fridge & in cutlery drawer, had to wash it all before use, cutlery was old and showing signs of rust. Contacted owner after return with no reply. Condo definitely requires a complete makeover as does the property itself.
Nice stay . Cleaning person was not rude but we also did not see checkout time correctly. We took care of the place and kept it clean as we found it
keemahtron i.
Dec 28, 2023
Two adults stayed for 3 nights during Christmas. Enjoyed the location, the overall quietness of the neighbors, the thoughtful amenities provided, & the host’s flexibility when we expressed concern about having a bug guy come before our checkout time (she kindly rescheduled that). The bumps were the bug guy thing and not having the bike lock combo for most of our stay, so only being able to use the bikes to ride, not when we wanted to go somewhere and be there for a while. We used the kitchen, the guidebooks, the snorkel gear and beach stuff; we never used the AC or the tv - and we were grateful for the curtain covering the tv up! Overall a fun time and a recommended host and property!
Bering dirty tv complex hard to get in unit needs upgrading
Any garden level in Hawaii will have issues with bugs and this was no exception. Great location and accurate listing, only the kitchen could use a good scour and some ant prevention. We were not able to fully utilize the kitchen because tiny ants got to our cereal as soon as we opened it. We had to clean out other people's open food that was left behind and attracting ants. There was a moldy pineapple in the fridge. Manager should have tenants dump their food before the next stay. We had to eat out because we couldn't keep anything outside the fridge and had to clean the kitchen of ants. Otherwise, beautiful location steps from the beach, great salt water pool!
