The cleanliness wasn't the best, dust and cobwebs, there was no paper towel and some other things. The place is beautiful but we missed some amenities in the kitchen, located near the villains.
Really Enjoyed our stay here
We've been staying at this suite for almost 10 years (through previous owners). Looks like they are upgrading, and it looks nice. But the bathroom isn't finished (no show9er door, so we had to put down towels everywhere). The fan/light worked upstairs, but no other switches, lights . Can't see the rest of the screen, so can't type more. Place is still beautiful.
Our stay at Tree House in Volcano Rainforest was excellent. The host communicated clearly and was very responsive. The location is perfect if you want to visit Volcanoes National Park.The house is the top story of a structure and consists of two main areas. The downstairs has a front room with two couches and a small heater, and a small kitchen. There is a plugin hot plate for stovetop cooking, a small microwave, and a small toaster oven. We typically go to Costco and purchase items there, and Costco containers don't fit in the microwave or toaster oven. We had to transfer them to smaller containers (which wasn't a big problem). You definitely won't be able to cook a pizza. :) The fridge is also on the smaller side, but that isn't an issue (unless you buy tons of food).The upstairs was a sleeping room with 2 double beds, 1 single bed, and a smaller loft bed for a child. It also had a nice TV logged into some nice services.The hot tub is a short walk away and shared with 3 other units. There is parking for four cars, and each unit is assigned a spot. They aren't marked though so people tended to park wherever was open. One of the parking spaces is encroached on by the foliage next to it so a larger vehicle will rub against the leaves and branches.Overall, this is a great place for a larger group if you don't mind being flexible in the kitchen and sleeping all in the same room.
This place is nasty! Coffee grinds in coffee maker, heavy dust everywhere, sheets dirty, no extra blankets, cockroaches in kitchen, 1/2 gallon of SUPPLIED water for 3 people and 3 days, over half of the receptacles do not work(she blamed on by pap machines) but they did not work BEFORE using machines, dehumidifier does not work, Poor lighting outside, the hot tub is disgustingly nasty. THIS PLACE IS IN A BEAUTIFUL PLACE. However the owner only cares about collecting the money and not caring for the property. She notified us 3 days before arrival to say our original unit was flooded. Did NOT offer a refund but did send us link to another unit. (Nothing like the one we reserved) we were scrambling to find something at the last minute. I text owner with questions without a response. When she did reply, she said she had four kids, and she’s been busy. Well, I feel like as a paid customer I should’ve gotten priority, especially due to the fact that her water damage was not our problem. We decided to stay at the other unit and was very disappointed upon arrival. due to the things mentioned above. She supplied us with five towels for three women for three days and said that she was being more than reasonable. There’s nowhere to dry towels and she expected us to use all five towels for three days. Due to all the trouble we had she NEVER offered to waive the cleaning fee or offer a discount. Like I mentioned she only cares about collecting her money. Keep looking!!
What a perfect little rustic mountain getaway. If you like cooler nights, warm days and peace and quiet than this is where you want to stay. The hot tub was wonderful in its little jungle setting and the cabin treehouse was perfect for our family. Will definitely stay again.
This property was clean and was true to its listing. Was an excellent location to access the Volcano National Park. Owners were super responsive and easy to work with.
The house itself was adequate for our family. It felt like staying in a treehouse, and was surrounded by the most beautiful forest. A little outdated with old carpet, but clean enough. The mattress in the loft bed was old and falling apart, but did the job for our five-year-old. All the outlets on the left side of the kitchen counter do not work so we had to move all appliances to the right of the sink. I wish the amenities list was more thorough. We would’ve planned our meals much more accordingly. Had we known there was a rice cooker and hot plate. Our check in time was pushed back by two hours due to the previous guest, being extra disrespectful and dirty, so it took the cleaning lady a lot longer than she anticipated but no compensation was offered. Also, the Jacuzzi was really dirty and murky.
Nice and quiet unit in the middle of a tropical garden. Easy access to the Volcano National Park. Short drive to the town of Volcano where there are several restaurants, a laundry mat, and a True Value store.
The downside was that we only learned after we had checked in that the tap water was not suitable for drinking. The info sheet in the room said there was bottled drinking water in the fridge but there was none. There was a drinking water dispenser in the room but the 5-gallon water bottle on it was empty. I contacted the owner who quickly responded and said he would have the cleaner deliver some water to us the next day. But nobody did.
Another problem was the room was cold when we arrived. The main gas heater did not work. There was only one tiny electric heater which could only heat a couple of feet around it.
We are glad we only stayed one night as this property is not conducive to a longer stay for a party of six. The main floor carpet is very stained. The frig is slightly larger than a dorm frig. The hot tub is shared with other units and was too hot (as in scalding) to use. It was close to VNP which was a big plus. Neighborhood was quiet.
We loved our stay! So close to Volcano National Park
