A bit about me, so you'll understand my ratings. I have owned properties on the Big Island, including in the Mauna Lani area (Palm Villas, Mauna Lani Terrace) and rented them via VRBO. I would highly recommend staying at this unit in the Fairways. It is clean, comfortable, very well situated, and importantly comes with a card for the beach club. If you've never been to this area, the beach club card is easily worth another 50-75 a day if you use it. We stayed April 9-May 7 and were at the beach club nearly every day for at least an hour or two. It is terrific. As for the unit itself, the only negative I would point out is the white furniture. Renters can be pigs and white gets dirty quickly. I was worried about a previous reviewers comments about the flooring. IGNORE THEM. I suspect they wanted five star accommodations at a four star price. Are there some spots on the flooring where it appears a cleaner ate some of the finish, yes. Is it something I would have fixed when I rented my units on VRBO, no. Did I mention people can be pigs?In summary, my wife and I will be trying to stay here again soon. We truly enjoyed our nearly one month stay!
We stayed here from May 21 through June 4 and had some problems. First issue was the refrigerator/freezer: fridge was at 56 degrees, freezer was 36, too high to freeze anything. The owner sent someone to repair it on the 23rd and told us a part would replaced on Tuesday. Didn’t happen so the temps of both inched up our last few days. The master bed has a thin, hard mattress with no box spring with half of a pool noodle around a dangerous metal bedpost. Inadequate # of towels and they were dirty. Had to launder them before we were comfortable using them and had to wash guest bath towels. Only one hand towel provided in the master for 2 people. No towel in the 1/2 bathroom, used a dish towel.The entire condo was not very clean. It seemed that not a lot of cleaning was done prior to our arrival. Living room and dining room furniture is old, tired, uncomfortable, and stained. Inadequate paper supplies; toilet paper was one ply. The beach had better toilet paper! There was only 1 roll of budget paper towels that went quickly. The entire condo’s lighting was inadequate, very dim. The kitchen wasn’t well equipped. We stay in a condo because we eat in most of the time and expect enough pots and pans, not terribly dull knives. We bought Tupperware to store and transport leftovers. The windows above the bed are uncovered, 5:30am is bright and woke us up. Cockroaches were seen in kitchen, hall and garage.
Little dated, but nicely maintained. Beautiful grounds and very nice hosts!
We had a comfortable stay. With a few updates such as appliances, couches, dining table and chairs this would be a really great place to stay. The property owner was very easy to work with and responded quickly.
Nice condo in great location. Beach club access makes this a great option as beach club is nice with snorkeling right in the bay. 10 minute walk to beach for great sunsets and grocery store half mile away. Could use a few updates but price was great value for high season. Would definitely stay again. Owners communicated well and fast with us.
There were rat feces on the bed pillows. The owner said it was from a gekco. He requested picture so I sent him a picture of the rat feces. Subsequently the owner never responded to my calls or emails. I stayed awake in chair and left the next day. The owner has refused to give a refund. VRBO has refunded their administrative fee but states only the owner can give a refund. Just a huge waste of time with moving and locating a new condo along with hours on the phone to VRBO.
Tired, worn and desperately needs updating.
Floors throughout the property were worn thru to bare wood. Carpet under dining table pilled and worn. Table chairs cushions broke down. See more below.
I would probably have given this a better review had the owner been more empathetic, but he was not. This is an obvert money grab on his part. Worst customer service I have EVER received at a VRBO stay.
NO GAS provided for gas grill and owner refused to provide.
Beach chair broke and would not replace. The property description lists 4 chairs, there were 2 and 1 was broken. The owners response was no one else had complained about the chairs and just go to the Mauna Lani beach. I had to purchase my own.
TV remote was not operable, and owner would not replace.
Plan on buying your own dishwasher soap(1tab provided) Garbage bags(a few provided) Shampoo(2 shampoo and bars of soap provided-Motel 6 size). Toilet paper. When I inquired about this was told the are not a hotel.
Ice dispenser inoperable. Tried to fix per owners noted left in unit but still inoperable. So a known problem they let linger.
Stove: all heat temperature markings are rubbed off.
Soap dispenser in bathroom is rusted.
Washing Machine is MOLDY. STINKS.
Lights burned out in laundry, kitchen stove and microwave. Stove fan runs but does not draw.
Shower heads covered in hard water calcium deposits.
Chipped bathtub in 2nd bath.
NO headboards on beds. Mattresses just pushed up against the wall.
The condo is located in a beautiful area. That is the only good thing about it. The furniture is worn out. The appliances have all control markings rubbed off. The wood floors have large areas of finish removed. Everything is at least 30 years old. The place needs a complete refurbishing.
This was our second visit to this property, and our our 8th visit to Mauna Lani. We love the weather and this location.
Clean, convenient to great snorkeling, good beaches, quiet, well appointed. It was great to have a couple bikes to ride too. I would stay there again.
Clean, convenient to great snorkeling, good beaches, quiet, well appointed. It was great to have a couple bikes to ride too. I would stay there again.
Roomy townhouse with a well equipped kitchen. We enjoyed breakfasting on the downstairs lanai and lounging in the evening on the upstairs one. Pool is close, private beach club access is a short drive.
Our only 2 minor quibbles would be the ice maker not working well and we’d have liked a newer coffee machine. Like I said, minor quibbles. 10/10 we’d stay here again.
Roomy townhouse with a well equipped kitchen. We enjoyed breakfasting on the downstairs lanai and lounging in the evening on the upstairs one. Pool is close, private beach club access is a short drive.
Our only 2 minor quibbles would be the ice maker not working well and we’d have liked a newer coffee machine. Like I said, minor quibbles. 10/10 we’d stay here again.
There was no propane for the BBQ and the property owner claimed it was clearly stated in the house instructions that propane was difficult to find and they didn't have anyone who could deliver it. This was not in fact clear other than stating where you can go to get it. We were expected to fill the tanks ourselves, which we ended up choosing not to do b/c the one place we went did not have any.
Don't expect to use the gym as they only let 1 person in at a time and people sign up all through the week claiming most all times.
It said condiments were provided but we ended up having to purchase all of them and stocked the fridge. They do have oils and some spices.
The pictures show boogie boards, but those are not provided either.
This is a very pleasant location. We have stayed at the Fairways several times over the years & has a great location. The interior was clean ,but in need of some minor cosmetic touch ups
Wonderful location. Lacked basics. Had to buy garbage bags,washing machine soap , laundry detergent, paper towels and toilet paper. Over all, it was very nice. I would still come back.
This is a very pleasant location. We have stayed at the Fairways several times over the years & has a great location. The interior was clean ,but in need of some minor cosmetic touch ups
Wonderful location. Lacked basics. Had to buy garbage bags,washing machine soap , laundry detergent, paper towels and toilet paper. Over all, it was very nice. I would still come back.
We had a quick trip for a wedding celebration at the Fairmont Orchid. The condo was a perfect location for us to meet up with family and friends at the different beaches. Really enjoyed the 2 bikes in the garage. Kitchen well stocked.
Only problem we had was the A/C - it just did not seem to be cooling our unit.
Property manager very quick with a response.
We had a quick trip for a wedding celebration at the Fairmont Orchid. The condo was a perfect location for us to meet up with family and friends at the different beaches. Really enjoyed the 2 bikes in the garage. Kitchen well stocked.
Only problem we had was the A/C - it just did not seem to be cooling our unit.
Property manager very quick with a response.
The physical unit was fine, and upon first glance it seemed clean other then the living room floor which had not been cleaned since the last guests and the bag of trash left on the landing up stairs. If this was all we experienced, we would not be writing about it. As we began settling in on the day of our arrival (4 pm check in; 5 night stay), we did see a pack of red pepper flakes that had been opened by an animal and animal dropping on the kitchen counter. We also saw an animal dropping in the master bathroom toilet area. A couple of hints that an animal (most likely a rat) had been in the unit at sometime. Then when going to bed later that night, we found dropping in both beds (master bedroom and second bedroom), on the floor near the beds in both rooms and more in the master bathroom. We wrote to the owners about the issue and asked if they had another property we could move into. Again, this was an issue we walked into, not a problem that developed after we had been staying at their property. We also reached out VRBO to whom we could send pictures. VRBO could not help because we could not send pictures of the ‘animal’. In the morning we saw that an animal had gotten into a sealed bag of fruit on the kitchen counter (all other food had been put into the refrigerator). Additionally more droppings were present in other rooms. Now we knew knew there was an active rat problem and could no longer safely stay here. The owner responded to our message by reporting that they had not had received reports of this issue from past renters or their housekeeper, and their unit was constantly occupied. They also stated that there was a rat and mongoose were a problem on the island and described the HOA’s pesticide program. They did nothing to help resolve the immediate problem we walked into at their property. Interpreting their message, it was our problem to deal with at their property. We checked out that morning, less than 24 hours from our arrival, and informed the owners. We requested a refund. We have not heard from the owners since and did not receive any type of compensation.
To put this review into context, we have never had an experience like this before or another type of other rental issue in the past 10 years of renting individual properties. We did not take writing this review lightly.
The physical unit was fine, and upon first glance it seemed clean other then the living room floor which had not been cleaned since the last guests and the bag of trash left on the landing up stairs. If this was all we experienced, we would not be writing about it. As we began settling in on the day of our arrival (4 pm check in; 5 night stay), we did see a pack of red pepper flakes that had been opened by an animal and animal dropping on the kitchen counter. We also saw an animal dropping in the master bathroom toilet area. A couple of hints that an animal (most likely a rat) had been in the unit at sometime. Then when going to bed later that night, we found dropping in both beds (master bedroom and second bedroom), on the floor near the beds in both rooms and more in the master bathroom. We wrote to the owners about the issue and asked if they had another property we could move into. Again, this was an issue we walked into, not a problem that developed after we had been staying at their property. We also reached out VRBO to whom we could send pictures. VRBO could not help because we could not send pictures of the ‘animal’. In the morning we saw that an animal had gotten into a sealed bag of fruit on the kitchen counter (all other food had been put into the refrigerator). Additionally more droppings were present in other rooms. Now we knew knew there was an active rat problem and could no longer safely stay here. The owner responded to our message by reporting that they had not had received reports of this issue from past renters or their housekeeper, and their unit was constantly occupied. They also stated that there was a rat and mongoose were a problem on the island and described the HOA’s pesticide program. They did nothing to help resolve the immediate problem we walked into at their property. Interpreting their message, it was our problem to deal with at their property. We checked out that morning, less than 24 hours from our arrival, and informed the owners. We requested a refund. We have not heard from the owners since and did not receive any type of compensation.
To put this review into context, we have never had an experience like this before or another type of other rental issue in the past 10 years of renting individual properties. We did not take writing this review lightly.
So peaceful and beautiful , within walking distance of trails to beaches . We stay here often. As long as you can hike a couple of miles , and can climb stairs , it’s heaven. Unit was great , everything you need uis here
Mahalo
Lovely area w easy access to beaches. Bikes were a real plus
The property was great. I love the location of Mauni Lani and the Fairways community was very nice. The unit was clean, well taken care of and comfortable for a family of four (with two tween/teen kids). There’s a nice grassy area right out the back which was great for the kids to get outside at the end of the day and it’s an easy walk to the pool.
The grill needs to be maintained more often (by cleaning staff, not just guests scrapping down grill trays) but when we ran into an issue the host was extremely responsive and helpful. They could use some new boggie boards and snorkel equipment. They were fine for playing around in the water but if you really wanted to use them you would need to rent equipment.
Overall I would stay here again and was happy with our stay. Thank you.
The location of being quiet and tucked away was nice. The size of the unit was great. However, many small things were broken and there were labels over everything to encourage not breaking additional items. Adjusting the nest was a constant battle and the beds were uncomfortable for all of us.
My wife and I loved watching the sunrise while enjoying our morning coffee on the master lanai located upstairs. The property faced the interior garden area of the Fairways which offered views of palm trees, plants and song birds. The kitchen is very well equipped from an appliance, dishes and cookware perspective. The only thing we could recommend is increasing the quantity of dishwasher soap and garbage bags. The provided supply was very limited and should not require guests to purchase additional for short term rental. The only compliant we had was getting access to the fitness center. The HOA had recently added an electronic look to the fitness door and access was only granted through a code sent to the owners. We could not get code access from the office personnel since they had limited hours of availability. The hosts were enjoyable to work with and were very accommodating when we had to change dates due to flight cancellations.
Loved our stay here! Clean and spacious and loved all the little extra amenities (sun hats, cooler, snorkel gear, etc) Everything you need is in the neighborhood, but also a good location for exploring other parts of the island!
The owner lied to us. Did not tell us the swimming pool and hot tub were closed for repair. He knew about this in July!!!!! He was rude to me on the phone and treated me horribly.
Townhouse is in a great location, close to Foodland, short drive from the beach club, Auberge and Fairmont Orchid. Unit is well stocked with all the kitchen gear and all the beach gear you need. Only regret is the pool closed down 3 days into our 14 day stay. Would have been nice to know that was happening.
