A bit about me, so you'll understand my ratings. I have owned properties on the Big Island, including in the Mauna Lani area (Palm Villas, Mauna Lani Terrace) and rented them via VRBO. I would highly recommend staying at this unit in the Fairways. It is clean, comfortable, very well situated, and importantly comes with a card for the beach club. If you've never been to this area, the beach club card is easily worth another 50-75 a day if you use it. We stayed April 9-May 7 and were at the beach club nearly every day for at least an hour or two. It is terrific. As for the unit itself, the only negative I would point out is the white furniture. Renters can be pigs and white gets dirty quickly. I was worried about a previous reviewers comments about the flooring. IGNORE THEM. I suspect they wanted five star accommodations at a four star price. Are there some spots on the flooring where it appears a cleaner ate some of the finish, yes. Is it something I would have fixed when I rented my units on VRBO, no. Did I mention people can be pigs?In summary, my wife and I will be trying to stay here again soon. We truly enjoyed our nearly one month stay!
We stayed here from May 21 through June 4 and had some problems. First issue was the refrigerator/freezer: fridge was at 56 degrees, freezer was 36, too high to freeze anything. The owner sent someone to repair it on the 23rd and told us a part would replaced on Tuesday. Didn’t happen so the temps of both inched up our last few days. The master bed has a thin, hard mattress with no box spring with half of a pool noodle around a dangerous metal bedpost. Inadequate # of towels and they were dirty. Had to launder them before we were comfortable using them and had to wash guest bath towels. Only one hand towel provided in the master for 2 people. No towel in the 1/2 bathroom, used a dish towel.The entire condo was not very clean. It seemed that not a lot of cleaning was done prior to our arrival. Living room and dining room furniture is old, tired, uncomfortable, and stained. Inadequate paper supplies; toilet paper was one ply. The beach had better toilet paper! There was only 1 roll of budget paper towels that went quickly. The entire condo’s lighting was inadequate, very dim. The kitchen wasn’t well equipped. We stay in a condo because we eat in most of the time and expect enough pots and pans, not terribly dull knives. We bought Tupperware to store and transport leftovers. The windows above the bed are uncovered, 5:30am is bright and woke us up. Cockroaches were seen in kitchen, hall and garage.
Little dated, but nicely maintained. Beautiful grounds and very nice hosts!
We had a comfortable stay. With a few updates such as appliances, couches, dining table and chairs this would be a really great place to stay. The property owner was very easy to work with and responded quickly.
Nice condo in great location. Beach club access makes this a great option as beach club is nice with snorkeling right in the bay. 10 minute walk to beach for great sunsets and grocery store half mile away. Could use a few updates but price was great value for high season. Would definitely stay again. Owners communicated well and fast with us.
There were rat feces on the bed pillows. The owner said it was from a gekco. He requested picture so I sent him a picture of the rat feces. Subsequently the owner never responded to my calls or emails. I stayed awake in chair and left the next day. The owner has refused to give a refund. VRBO has refunded their administrative fee but states only the owner can give a refund. Just a huge waste of time with moving and locating a new condo along with hours on the phone to VRBO.
Tired, worn and desperately needs updating.
Floors throughout the property were worn thru to bare wood. Carpet under dining table pilled and worn. Table chairs cushions broke down. See more below.
I would probably have given this a better review had the owner been more empathetic, but he was not. This is an obvert money grab on his part. Worst customer service I have EVER received at a VRBO stay.
NO GAS provided for gas grill and owner refused to provide.
Beach chair broke and would not replace. The property description lists 4 chairs, there were 2 and 1 was broken. The owners response was no one else had complained about the chairs and just go to the Mauna Lani beach. I had to purchase my own.
TV remote was not operable, and owner would not replace.
Plan on buying your own dishwasher soap(1tab provided) Garbage bags(a few provided) Shampoo(2 shampoo and bars of soap provided-Motel 6 size). Toilet paper. When I inquired about this was told the are not a hotel.
Ice dispenser inoperable. Tried to fix per owners noted left in unit but still inoperable. So a known problem they let linger.
Stove: all heat temperature markings are rubbed off.
Soap dispenser in bathroom is rusted.
Washing Machine is MOLDY. STINKS.
Lights burned out in laundry, kitchen stove and microwave. Stove fan runs but does not draw.
Shower heads covered in hard water calcium deposits.
Chipped bathtub in 2nd bath.
NO headboards on beds. Mattresses just pushed up against the wall.
The condo is located in a beautiful area. That is the only good thing about it. The furniture is worn out. The appliances have all control markings rubbed off. The wood floors have large areas of finish removed. Everything is at least 30 years old. The place needs a complete refurbishing.
This was our second visit to this property, and our our 8th visit to Mauna Lani. We love the weather and this location.
Clean, convenient to great snorkeling, good beaches, quiet, well appointed. It was great to have a couple bikes to ride too. I would stay there again.
