Worst check in experience! The host didnt notify security of our arrival so we waited 6 hours for her response. She finally responded to the security gate at 11pm by which we already went ahead and got another accommodation gor the night. The host offered no refund or an apolohy for her lack of responsibility. The security personnel stated tjis is an on going issue with this host.Otherwise, we checked in the next morning, I alright prepaid 4 months prior, the place was cute and updated only other issues were: no extra trash bags for bathroom and kitchen and there was sand on the bed sheets which tells me maybe they weren't washed??
Our stay started off bumpy as the host did not provide the management with authorization to allow us to enter the premises. We called and got no answer, luckily the security staff there were amazing and contacted the husband but told she was out swimming and we would have to wait. We waited an hour with our groceries in our car so we were not able to check in till an hour and a half after the check in time. Other than that the stay was good, amazing spot right next to an amazing beach and felt safe the entire time we were there. Amazing views from the patio were great as well. Bed was uncomfortable and toilet had urine stains.
I am sure this is a beautiful condo, but we never made it in the front door. The list of issues we encountered is below:1. We were harassed by the general manager about where we parked to unload all of our luggage. She indicated where we needed park but could clearly see that the entire loading/unloading zone was full of some sort of maint. vehicles. She eventually agreed that we were fine to unload our bags where we were.2. The instructions we received to access the unit had not been updated since the owner changed it. We did not discover this until after we hauled all of our luggage up to the correct floor. We were told there would be a lock box on the front door knob and given a code to open it. There was no lock box on the door. There was one on the frame of the door, but the code we were given did not work. The door handle also appeared to be a coded device but the code did not work there either.3. Multiple attempts to reach the owner via phone calls, text messages and VRBO messages were made while we stood outside the unit. It was almost 6 pm; we panicked and started looking for other arrangements. The owner did get back to us after about 20 minutes, but we had already found alternative housing and left the property. She offered us a refund, which to date we have not received. 4. As we left the property, we informed the front gate guards of our departure due to not being able to access the unit and their response was “Yeah, that owner is like that some times.”
Baseboards need cleaning. Underside of toilet seat had old urine spots on it. Mirror, pictures in living room are dusty.Bathroom could use some towel racks.Would be nice if the refrigerator door opened into the kitchen area instead of the wall away from kitchen area.The rental is very nice, otherwise. We did have problems operating the TV. It's very modern, probably fine for tech savvy people For those of us in our i80s and 90s it was complicated. Took several tries to find channels we w
The condo and staff were amazing! Everyone was super sweet and always helping make sure everything was ok. The peacocks were always screaming but that was the only problem. Definitely recommend Vanessa and her condos! Thank you for sharing your condo with us!
Place has a beautiful view, great pool and everyone we spoke to was very friendly especially the staff. Loved the resident peacocks!!
We enjoyed our first few nights in Hawaii in the Makaha Valley. We were a bit surprised it was a gated 10 (?) story complex, but it turned out fine. The ocean view was fabulous. The buildings were tucked up against the mountains. The foliage, palms, tiki torches and pool gave out a classic Hawaiian vibe, very well received after arriving from the bitter cold of Chicago. The vrbo met our needs well, as we basically just wanted a nice place to go home to after a day of touring.There were a few deficits, however. 1. There was no coffee (that we could find) even though there was a coffee maker. This wouldn't have been so bad, except we were 20 minutes away from a grocery or a coffee shop. 2. No wine glasses. 3. You have to register your car at the office (with a 100 cash returnable deposit), so be prepared for that. 4. The bathroom was a little rough around the edges. It was clean though.5. There weren't very many towels. 6. Kitchen cupboards were a bit hap-hazard.With all this said, it was a nice place in a beautiful setting. Great to go to in the late afternoon and have a glass of wine on the balcony as the sun set. Also, there was a beautiful morning chorus of birds singing at dawn. Lots of peacocks and roosters in the property. It added charm.
The shower curtain was moldy and there was a huge roach in in the tub. Otherwise it was a fantastic staging point for our vacation.
Great views, nice pool and bbq area, gardens kept beautifully, secure gated apartment block. Interior tired but clean. Definitely need a car if staying here as is a way from the beach and a ling way from any of Hawaiis tourist attractions. Also no shops for food nearbt, need to drive or bus for those. There is a bus that terminates at the towers so can take that aling the coast. If you cone from a british influenced country (we are from New Zealand) be aware there's no electric jug or toaster. Or teaspoons. Definitely bring your own tea and coffee and milk.
It was the only option I found to stay in my favorite place. Five days at your price was a monthly rate!! No drawer or shelf space for my things. Finally found some wash cloths in the living room too late to use. Perhaps there were kitchen towels and pot holders too.?? I had burned my finger using paper towels.The unit is great but an accumulation of 40 years of dirt left a lot to be desired.If Vanessa is interested, Marvin could rehabilitate the super spot!!Sorry for my assessment but perhaps your next guests will give a good review or find a better option.
My husband and I were excited for our stay after a 7-day cruise, but things went wrong from the start. At the security gate, our name was missing, preventing us from checking in. I tried contacting the host multiple times with no response, and it took the security guard over an hour to receive a message and approval from the host's partner.
Upon our arrival at the condo, there was a strong musty smell, we quickly opened the sliding glass doors, (the ONLY saving grace was the view). We discovered some conditions that may require attention to ensure it meet the standards for comfortable living.
The kitchen was equally troubling; a glass I pulled out was dirty, and we washed what dishes she had first. There were no bowls available—just one saucepan and four glasses and missed match plates. There was nothing there to cook with. The oven door was broken, and the cabinets were disgusting. The kitchen light was out, leaving us with minimal lighting from the sitting area.
My husband went to take a bath the first morning and discovered the bathroom tile was covered in mold, the floors were filthy, and no basic necessities. The bathroom cabinets were dirty and had what appeared to be rodent droppings.
We left the next morning hoping to get our two remaining nights refunded.
This condo has so much potential, but unfortunately, we will never see it. Overall, our experience was incredibly disappointing. ONCE AGAIN THE ONLY SAVING GRACE WAS THE VIEW, BUT YOU CAN GET THAT ANYWHERE!
I am reviewing my charges and believe I was overcharged for my stay.
Needs updated
No washer,dryer in unit
Great ocean view
Black mold on bathroom tiles and shower curtain. Stained towels. Really limited cooking utensils. Old everything in general. Visitor parking all the way at the bottom of the hill , 10 minute walk to apartment.
Briefly, things were ok except the face towels were clean, but old and stained. One of the lamps (only source of lighting) did not work properly. Bathtub, wall grout and showerhead need cleani
a real cleaning
First: the view from the balcony is just what the pictures show, and the owner responded very quickly to phone calls and texts. The price was much lower than other places we considered, and that seemed to be a good thing.
However there seems to be a kind of carelessness about the owner's approach to the property and the rental. The gate attendant did not have the necessary notice that we were coming (other former renters have reported similar challenges). The door knob fell off in my hand (we got into the room about 40 minutes later because of Bill, an incredibly helpful person that the host called) and we walked into a space that was cluttered, grimy and haphazard. Broken oven door, inadequate and unwashed kitchen items, papers and detritus bulging out of every drawer and closet, miserable mattress, dirty bathroom. The on site laundry facilities needed a card which was not provided (Bill graciously gave us one to use). That view was gorgeous! But the area all around has an air of exhaustion and poverty. Not many restaurants or coffee places. Many tents and shanties. Warnings not to leave anything in a locked car if you stop at a beach area. Beach areas full of trash.
It became clear to us very quickly that got what we paid for. I would not choose this place again.
It’s nice to have a “cheaper” option on the island, but I’d pay a bit more and stay elsewhere.
Pros: grounds are lovely and staff are kind, amazing view, quiet, very few people at the pool, this side of the island is less overrun by people and the beaches are really nice.
Cons: dirty and run down condo, lots of cockroaches and ants in condo, bad lighting and broken lamps, kitchen isn’t stocked or ready for cooking (and you wouldn’t want to store food there anyways because of all the cockroaches in the fridge and freezer), dishes in cupboard were dirty, thick layer of dust on decor, host doesn’t communicate with the condo management ahead of time and so you have to wait at security for them to get ahold of the owner before you can enter, bright outdoor walkway lights stay on all night so the condo never really gets dark, fridge clicks and makes noises all night (maybe the cockroaches in the fridge fan/cooling area??).
The place was just fine for our purpose of this stay.
Driving to this VRBO we realized it is in a very rough part of the island. Once we got to the condo and walked in it had a musty smell. The handle on oven is broke, hair in the sheets, the mattress is very thin with just a foam topper on the top but we didn’t stay long enough to even sleep because this place is infested with roaches. It was absolutely disgusting! Roaches all in the refrigerator, cabinets,table, bathroom! No soap anywhere to wash your hands. We lasted 20 minutes and just packed up and booked a hotel in Waikiki. The host Vanessa could care less. She didn’t even tell security about our reservation so we had to call her when we got there and she was clearly very unorganized. Out of all the great places you can stay DONT BOOK HERE! I highly recommend north/east shore!
Gated community excellent maintenance staff security was very visible check in was easy Peary…..overall on a scale of 1 to ten……….an eleven……
This place has an amazing view and such fun peacocks! Our stay was overall relaxing and we enjoyed every aspect. Thank you!!!
Beautiful view, homey, and overall great place!
We enjoyed our stay. We wanted to explore the west side of the island since this was our second time visiting Oahu. As others mentioned, the unit could use some work but it was as described/seen in the photos. The towels had a bit of a smell and some lights need to be replaced but the bed was very comfortable and the views were amazing. My biggest issue was the cleanliness—there were long black hairs everywhere that did not belong to myself or my spouse. Overall I’d still definitely recommend staying here—good value, the location is beautiful, the pool is great, and the host is very responsive and accommodating
We were so impressed driving up to the towers when we arrived. The landscaping and the peacocks, it is very beautiful. Unfortunately when we entered the condo, it was a bit of a downer. The AC was switched on, but we had to stop it immediately because of the very moldy smell coming from it. It does not look like that the kitchen and the bathroom ever got a makeover since the towers got constructed, so everything should be replaced.
The kitchen is not even equipped with essentials, no can opener, no big bowl to make a salad.
We bought spices and coffee, we never had to buy these before. No dresser available to empty the suitcase, and the existing closet is full of other stuff. We had to sweep the floors first, because of leftovers from the previous guests. We certainly feel that this place does not qualify as an VRBO place according to its condition.
As mentioned before, the landscaping including pool and the BBQ setup in the common area is great, the rest is not.
It was a nice place to stay. Great for the money. A little noisy with the peacocks. Little far out. But beautiful views clean property. Privacy. Would stay again.
Pro: View! Absolutely stunning to wake up to.
Cons:
1. No soap in shower, we had just done a sunset hike before checking in and when we arrived to settle in there was no soap in the shower..
2. Old building: outdated/scary elevator, thermostat in room has no instructions and was hard to figure out how to adjust, toilet drain very loud and refrigerator made clicking noises throughout the night
3. WiFi information provided was not listed as available options so were unable to connect for duration of stay, tv was connected to WiFi so also unable to watch show/movie at end of day
4. Pictures shown online were not appliances in room, bed and headboard were not connected so every time you turned in your sleep it would make noise
5. Lamps were broken
6. No pool key provided
7. Last minute parking inconvenience
We had a great stay at Makaha Valley Towers. We loved the secluded location and the ocean/mountain views. The pool and BBQ area were lovely and the host was kind and easy to deal with. There was a slight mix up with security at check in, but our host handled it quickly. The unit could use some additional lighting and the shower needed a good scrub down but otherwise we were very happy. We would definitely stay here again!
This is the 4th time my wife and I have stayed at the Makaha Valley Towers for an extended stay (3-4 weeks) and we love the Towers complex. It’s close to the beach and the balconies offer a panoramic view of the ocean, mountains and valley. The heated pool is wonderful.
However the condo we rented this time has not been updated or properly cleaned. There is mold and mildew in the tub area, the bed is very uncomfortable and the cabinetry is in disrepair. The light over the sink does not work. There are very few kitchen utensils. We were plagued with small flying bugs. We had to submit a work order to fix the AC unit that was leaking all over the bathroom ceiling and floor. The handle on the oven door is broken.
We do plan to stay again at the Towers but we will not rent this unit ever again.
The unit was quite outdated and parts of it were pretty dirty. It looked like a quick surface clean was done but it could use a good scrub. Had some issues with the water draining but we used the bathroom sink to wash dishes.
We did not re rive access code until the day we were leaving to fly it which was a little concerning.
The bed was comfortable and the pool was heated which was great. The condo board takes great care of the grounds.
The view was spectacular, best New Years fireworks viewing.
All in all I give the unit 3 stars but the complex and the view 5 stars.
