Everything was wonderful. I love the property that is right on the beach and the location in Kapa’a. Everyone there is very nice and helpful.
Staff is very nice and the gardens and tennis courts/Pickle Ball were great. Boardwalk by the sea but océan is too wild to swim. Apartment was confortable but very old furniture and décor.
Loved the location as you are walking distance to main town, a 2 minute walk. Beach same distance. Accommodations were okay. I really wanted a little more ocean view and K building is in front facing the main road so you can hear traffic. I wore earplugs to bed. All staff were great.
Pono Kai was a great stay in Kauai! Great location, clean, large suite, comfortable bedroom, AC, good kitchen amenities, ample free parking, and a perfect jumping off point for our daily adventures! Check in was easy, personal, and our room even got a tidy up and fresh towels after a few days. It was the best of both condo and hotel! Would highly recommend.
It was better than expected
I thought the room needed updating. Furniture was definitely old and needed to be updated to something lighter to make the place feel “not so dark and small”. We were in K 103. This is not the room we originally booked, but we’re told the elevator was not working at times so the resort gave us this room.. would not get a lace right in front of the highway again. Heard traffic all the time. But everything was clean .
Good resort for working on the island for 2+ weeks.
Nice stay round the clock security kept me from trying to smoke cugars on the balcony. Its ok i just walked 100 yards to the mostly vacant beach and watched the surf. Housekeeping came every other day. You can rent snorkeling and beach related items by the office. Good food trucks and restaurants near. Shops where i bought gifts for the family. My unit had a full kitchen and a view of the koapond.
We have stayed at this property 5 previous times, and last time was with the same owner. When I reserved this year, the photos of the type of unit I reserved were the same as the previous year, and similar to all other units we had stayed in. It was "advertised" exactly the same as before, and I even requested the same unit if possible.
When we arrived, we were put in building "K", which is right on the street. Not only that, but after seeing the unit and discussing it with management, we found out we were in the only building that had NOT one bedroom suites, but instead, "mini suites". There was a kitchenette, tiny eating area and "living" area. The furniture was very uncomfortable. The only thing on the patio (which overlooked the parking lot) was 2 small plastic chairs and a TINY end table. The bathroom sink was leaking, some things didn't work, the a/c was loud, etc. This was NOT what we paid for. Management informed us they couldn't do anything about it, and that IF we wanted to pay an upgrade fee and a cleaning fee MAYBE they could move us in 4 days.
I have tried to figure out how to contact the owner, but that information is hidden from me. We believe we deserve a refund of at least half. This rental was mis-represented to us and not satisfactory. We do still like Pono Kai, but don't EVER stay in building K. It was built later than the rest of the resort, but NOT to the SAME standards!!!
The condo was very nice. Not very big but okay for two people. The resort is wonderful. The staff are great. The amenities are numerous and the location is perfect.
