The house itself was nice except the 3rd bedroom was actually in a separate unit not accessible within the house. It wasn’t an issue for us but could be for some other families. The Knutson rental company in charge of bookings was a let down. We had booked in August and almost 3 months later they charged my credit card for another 200 saying housekeeping had changed. We stayed over Christmas. After arriving and doing 1 and a half loads of laundry the washer broke. I notified Knutson early on Christmas Eve but rather than swapping the washer out with a new one they spent the entire day sending an associate to verify it was broke and we didn’t receive a replacement till that Friday. I asked for clean towels and wash clothes due to the issue but none were delivered. We had a lounge chair at the pool rusted out on the back support and was not usable. They took pictures but never brought a new one so we only had 2 lounge chairs and cheap plastic sitting chairs for the pool. Cheap rugs in kitchen that actually slid under me while cooking causing a fall. We asked for a late check out which they said was sometimes allowed. They said no we had to be out at 11 because new guests were arriving. We didn’t fly out till 10pm so we happened to drive by several times up till 5pm and no housekeeping or guests ever arrived. They asked not to give negative feedback online and to contact them directly with any complaints which I did…..crickets. No reply and it’s been almost a week
Having this house for our visit was amazing! The view & pool were the biggest value to our trip. Watching the tang in the waves each morning & hopping in the pool when it got warm added so much to the relaxation to the adventures we had in Kona. Perfect distance away from crowds & close enough to enjoy the community when needed. We would return anytime we get the chance! Mahalo
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Beautiful property with fantastic water front views that can be enjoyed from the living room, dining room, kitchen, master bedroom and outdoor seating areas on lanai and around the pool. Great location close to two different parks/beaches. Great for snorkeling.
Great location on Ali’i Drive. The house was what you would expect for a beach rental. Very well stocked. Note- I didn’t recall reading the property was NOT air conditioned. There was a great breeze at night and fans provided, but if that’s important to you, it’s worth mentioning. The waves literally lull you to sleep each night.
This place absolutely did not warrant the price we paid. We stayed during a busy time (Christmas/NYE) however, the place was not worth even half the amount we paid. We were charged four times what they usually charge. I can understand charging two or three times more for the busy season, but four times plus the quality of the home, it was absolutely not worth it! The house was not clean, the carpets were old and messy. I would pull dishes out of the cupboard, and they would be dirty. The refrigerator and dryer both have rust on them. The pictures on the listing does not show rust. The most disappointing thing was the pool was not heated. Nowhere on the listing did it say that the pool was not heated. It never got warm enough for us to enjoy (the ocean was warmer than the pool). The pool was also not comfortable, it had no steps to go into the pool. We rented the house to have a pool and we could not use it, very frustrating! The lanai was dirty, yet we could not hose it off because the house rules stated that water would leak into the garage underneath. Also, the owner came by the house and acted like they didn't know it was being rented and then asked if they could come in and look at some ceiling fans. I feel like I was completely taken advantage of by being charged a ridiculous amount of money. Very disappointing!
House is roomy with large dining and living spaces. Kitchen is very small with outdated appliances and few amenities. The decks are nice and the pool is large and fairly warm for the size without a heater. The views are spectacular and the location is great. The beds needed to be upgraded, but the bathrooms are nice. The downstairs unit required a good airing out and the house became exceptionally warm in the afternoons. Some items needed fixing, but the PM was very responsive. Overall a nice stay.
