Pretty and secure neighborhood with delightful pool. Close to Foodland grocery store and local restaurants. Had issues with AC and property manager was right on it. Loves the snorkels and masks. Parking two cars 9. Garage is tight but okay.
Beautiful location, spacious, clean
Totally awesome accommodations! All listed perks were true to life!
Fully stocked with all household items!
Spacious lodging with superb sleeping comforts!
Had a great stay here! Would stay here again.
I had two requests when we checked in: 1. More towels - We had 8 people but 5 bath towels. This was addressed but, 48 hours later after multiple calls. 2. Shared Bathroom door jammed - the 2nd floor shared bathroom door upstairs was jammed and would not close all the way. This left a larger gap in the door making it not private and unusable when using the toilet (you had a straight shot of whoever was sitting on it). I complained about this multiple times by calling, texting and eventually speaking with the local property manager in Sydnee. I have multiple texts to her that were ignored completely after I told her no one showed up to fix the door. I even said I would fix it but needed some tools dropped off. I was ignored however by Sydnee. I don’t understand being ghosted after multiple attempts for updates from Sydnee. We have stayed at Vacasa properties with positive experiences and customer service in the past however this was by far our worst customer service experience and are very disappointed. I have never left a negative review of any property however must be honest. A simple fix went ignored and was never addressed. I would not stay here I less the jammed door is fixed. The property manager ignored our attempts to request it be addressed.
This townhouse was spacious and accommodated my family. The pool was nice and we used it daily. House was cleaned and provided beach supplies. We love the location, but so many rules! I understand the rules are to accommodate the residents and visitors. But there were fines imposed on everything. Never stayed at a place with so many rules and fines.
The parking situation was a nightmare. The garage can fit two small cars. Thank god for my husband who has amazing parking skills and parked our two Jeeps. Was told by managing company to park at golf course next door. It is not free parking there. The bed in main bedroom is a safety hazard. I almost sprain my ankle getting up to restroom in middle of the night.
There were so many house and property rules. It was HOA on steroids!
This condo was mostly clean and in a convenient location near Hanalei and the north shore beaches. It overlooks the neighborhood pool and has a small outdoor patio. Everyone in our party had complaints about the uncomfortable beds and living room furniture. Also, one bathroom door wouldn't close completely and the shower heads were not clean. With a few updates, I would consider staying here again.
I like all the amenities. Cookware, beach chairs, plenty of sheets and pillows.
Very nice place. We enjoyed our stay.
Very good layout and fits a lot of people. Well stocked with kitchen equipment, in a quiet neighborhood and with great pool/hot tub/grill area. A lot of the neighbors own so it has a better atmosphere than where everything is short term rentals. Central A/C was actually too strong most times, we ran it mostly in the evenings. Some beach toys and chairs you can take along. Garage fit two large cars easily.