Christopher H.
Aug 05, 2025
Fantastic!
The furniture is outdated (bed, chairs, lamps, fridge), but you stay there for the LOCATION.
The condo was in the best location on the property with amazing views. Wake up to rainbows and fall asleep to the soundsof the ocean!
This condo is in a beautiful location. But there was no effort to make they stay special for the guests. College apartment level furnishing with threadbare sheets. Even though this was a kitchen unit there were no condiments even no salt/pepper. Even though this was a very expensive unit, our 14 night stay included two dishwasher tabs and minimal toilet paper. The welcome note said that any additional supplies had to be purchased by the guest. Even though this is rented through VRBO, the full credit card charge is posted to imaui as a Professional service so you won’t get travel points if you have a travel credit card. It seemed like the company was squeezing every dime it could get out of the customer. It’s two bad because minimal effort and upgrades could have made this a very nice stay that was commensurate with the cost.
Beautiful location, fantastic view. Unit was comfortable, well maintained and equipped.
We love to location. It is quiet and has a great view of the ocean and sunset from the lanai. The grounds are lovely. We have stayed at Nāpili Shores several times. This unit has some nice updates. Perfect for a couple.
Unit is totally as advertised and pictured. Amazing ground floor views and short walk to Nāpili beach and not far to Kapalua Bay! Pools are clean, quiet and not crowded. The entire property is clean and very relaxing. If you can get a reservation here you should schedule it soon. I won’t stay anywhere else. We rented e-bikes and rarely drove our car anywhere.
We absolutely love this resort! It’s beautiful, clean and all the staff is amazing. We would not stay anywhere else!
We have rented this unit many times and will continue to come back. We would like to have maid services resume at least once during our weekly stay. We ran low on towels and toiletries. Although we see some repairs and upgrades that have been done over the years we still see the recliners are comfortable they are getting old. We also had to call and request beach chairs and an umbrella. The service did drop some off and pick up which was helpful.
We have rented this unit many times and will continue to come back. We would like to have maid services resume at least once during our weekly stay. We ran low on towels and toiletries. Although we see some repairs and upgrades that have been done over the years we still see the recliners are comfortable they are getting old. We also had to call and request beach chairs and an umbrella. The service did drop some off and pick up which was helpful.
We absolutely love this resort! It’s beautiful, clean and all the staff is amazing. We would not stay anywhere else!
The only complaint was continual contractor work on the adjoining unit, I174 which you have no control of but it was a distraction.
The only complaint was continual contractor work on the adjoining unit, I174 which you have no control of but it was a distraction.
Beautiful, memorable, and a literal breath of fresh air.
Beautiful, memorable, and a literal breath of fresh air.
Air condition didn't work. Pots and pans were very old, and bed was so uncomfortable. Would not pick this unit again.
We really enjoyed our stay. We had most everything we needed for cooking. The refrigerator had drops of water on the door, not sure why, but everything stayed cold. The Murphy bed got the job done. We left it down the whole time. We enjoyed whale watching from the lanai. Shower had great water pressure. Bathroom nicely updated. There was one issue where the property had no hot water for 24 hours. Hope to return next year.
We really enjoyed our stay. We had most everything we needed for cooking. The refrigerator had drops of water on the door, not sure why, but everything stayed cold. The Murphy bed got the job done. We left it down the whole time. We enjoyed whale watching from the lanai. Shower had great water pressure. Bathroom nicely updated. There was one issue where the property had no hot water for 24 hours. Hope to return next year.
Beautiful setting. Crashing waves and whales. Sunsets and tropical breezes. Our unit, although a studio was comfortable and clean.
Beautiful setting. Crashing waves and whales. Sunsets and tropical breezes. Our unit, although a studio was comfortable and clean.
I will always come back to this paradise!! The best place!
I will always come back to this paradise!! The best place!
The condo was clean and the finishes are nice. The kitchen equipment was tired - flimsy cookware and knives, loose pot handles, few bowls. The unit is downwind of the restaurant and the smell woke me every morning at 5. The water is over treated to the point where it’s unpleasant to drink. Obviously some of this is out of the manager’s control, but I can’t give it 5 stars and wouldn’t return.
Great place. Enjoyed our stay very much. Napili is always wonderful.
Thank you for the stay in this delightful property! We have had the pleasure of visiting Napili Shores several times over the years but this was our first stay in I-173 and we were so pleased with the condo! The bed was very comfy, the chairs that extended for footrests a plus, we loved the new bamboo cabinets and beautiful mirrors artfully placed to take full advantage of the ocean view, but most of our time was spent in the ocean that is steps away and in the lovely pools on the property! Meals are always on the lanai and there was a vase handy for the tropical bouquet that I bought at the market on our way to the condo! The sunsets from the ocean front lanai are matchless with each one surpassing the last. We enjoyed both restaurants on the property with delicious and reasonably priced meals and loved our splurge at the Plantation House Restauramt in Kapalua. We will be back for sure and are so grateful for the stay! If you are looking to update anything, a hand held mixer for the kitchen would be great and possibly a new fridge eventually as it kept running too cold but otherwise perfect stay! Mahalo for the lovely getaway!
Wife and I just completed a 9 night stay Sept. 13-22, 2022. This was our 2nd stay in I173 and our 6th stay at Napili Shores. The rooms location is absolutely stunning! Crashing waves, privacy and sunsets everyday. I give 2 stars do to the cleanliness and upkeep of the room. The air conditioning unit needs to be cleaned and maintained as it starts to make a knocking noise every now and then. The reclining chairs were soiled and needs a good steam cleaning. All the kitchen cabinets and knobs felt sticky. Be careful with the dishwasher, open it and the door comes crashing down. The bed needs attention, the foot of the bed seems to be sloping downwards do to the leg. The window over the entrance door latch is not operating. The lights over sliding door is all rusted. Don’t expect fresh linens without a charge. 9 1/2 days with same sheets. It’s a shame that a room with this location is poorly maintained. Do better for your next guests please.
Wife and I just completed a 9 night stay Sept. 13-22, 2022. This was our 2nd stay in I173 and our 6th stay at Napili Shores. The rooms location is absolutely stunning! Crashing waves, privacy and sunsets everyday. I give 2 stars do to the cleanliness and upkeep of the room. The air conditioning unit needs to be cleaned and maintained as it starts to make a knocking noise every now and then. The reclining chairs were soiled and needs a good steam cleaning. All the kitchen cabinets and knobs felt sticky. Be careful with the dishwasher, open it and the door comes crashing down. The bed needs attention, the foot of the bed seems to be sloping downwards do to the leg. The window over the entrance door latch is not operating. The lights over sliding door is all rusted. Don’t expect fresh linens without a charge. 9 1/2 days with same sheets. It’s a shame that a room with this location is poorly maintained. Do better for your next guests please.
Great location, clean, cute, relaxing!
Christopher H.
Jun 22, 2022
Everything was as advertised..
Nice location! Lacked communication with owner!
