The unit was clean and comfy!! We had a blast snorkeling the waters around Hilo! The beach park next to the unit was breathtaking and we enjoyed it thoroughly!! Thank you so much!!!
easy access to every thing, only bugs we saw were mosquitos its Hawaii no big deal! Met all of our needs then some. Will stay again!!!!
Being next door to Charlesmith beach is worth it all. Our favorite beach on the island. But it looks like Vacasa took over this listing from VRBO after we booked our stay, and I can’t see the original VRBO listing. I thought I recalled their being air conditioning and a view of the ocean from the Lanai, but the view is of the parking lot, and air conditioning now has a line run through it in the listing. There is no A/C. There is no dishwasher, even though we’ve been asked to run the dishwasher before we leave, and the laundry facilities are down the hall and require five dollars in quarters, with no change machine available.
All app check in easy. Had to call to find out the parking spot. Thought I saw in a text but couldn't find when needed. The lock box was a mystery. I didn't know the code for theor how to open it. Clearer instructions on that whould be helpful. The property manager helped me. Location was great park next door, close to restaurants and a good 2 lane road.
Condo very comfortable with all of the fans. Nice selection of towels.
Suggested improvement a suction cup grab bar for the tub.
greatPark
Great locations, great customer service, we were staying in a unit on the 6th floor with good ventilation which made it easier not to have an AC something I was sure we needed in July. on the down side. The unit is a bit old. The bathroom has a vent style door meaning fumes get carried into living area. Still consider this a great choice.
It was very difficult finding the keys in that old wood cabinet with all the other look alike key holders. The elevator key did not work properly. Had a hard time getting into the much too tall cabinets. Flies everywhere. T.V. was difficult and we had to get someone to fix the hook up. Just wasn't a very pleasant place to stay.
Everything went smoothly and was everything i could have wanted
The property was nice but we lost our keys during the Merrie Monarch festival. The door code was incorrect so we couldn't get in.
The property manager did not have a spare key.
Vacasa chat never replied.
We were on hold for 45 minutes waiting for an agent to answer the phone.
I actually found my keys in a hotel craft fair before I ever heard back from a Vacasa.
This unit was clean and fresh smelling. The kitchen was great, the lanai was awesome, the beds were very comfortable. But checking in was quite the obstacle. First, you have to go by the mailboxes and find a wooden cabinet with about 50 lockboxes. We were instructed to find the lockbox with a I on it. There is no uniform system, some aren’t marked, some have letters on the back, some have numbers on the sides. I had to hold 30 lockboxes and look for a letter. After inspecting about 30, I found ours with the unit number. It is a dim lit area, and had a small light in the cabinet, but I still recommend bringing a flashlight, especially when dark outside. In the lockbox there were three keys. None were marked as to what they went to. Every time you had to use the elevator you had to try 2 or 3 times. Did anyone think of putting labels on them? The door to our unit had a 10 key lockbox and had to be 25 years old. We stay at Vrbo all the time, so we are experienced with lockboxes. You have to hit each key directly on center, and it would time out in about 4 seconds. We had to call and get 2 different codes. After at least 30 tries, we made it in. Once we got in, it was a very nice place. Later that day we tried to get in and had the same problem. Communication was good, we got a fast response, buts it’s a faulty system. We wanted to go out later for a nice dinner, but we didn’t want to get locked out again. Such a nice place if you could just get in.
Property was nice. Frying pan had baked on black frying residue and was warped high in the middle.
Wanted to watch TV, couldn't get it to work. Got to work once during the one day out of seven day stay, but never again. Overall a nice condo.
Located right next to Carlsmith Beach Park, with easy access from the pool to the beach. Safe, clean and friendly condo building. The resident manager is super friendly and helpful.
Property has all necessities. The pool looked stained at the bottom/not exactly inviting, and the apartment was clean but needed upkeep/mx items fixed. Otherwise, it was a solid place and a great price.
Love this place and the park next door is stunning. Of course, the whole island is ….
Love this place and the park next door is stunning. Of course, the whole island is ….
Nice and clean 2 bedroom property in a great location in Hilo. Next to a beach that you can walk to and close to 2 other beaches. Perfect for a family of 4 that wants to explore all the sites on the Hilo side. We enjoyed our stay here and would recommend this condo if you plan to visit Hilo.
Nice and clean 2 bedroom property in a great location in Hilo. Next to a beach that you can walk to and close to 2 other beaches. Perfect for a family of 4 that wants to explore all the sites on the Hilo side. We enjoyed our stay here and would recommend this condo if you plan to visit Hilo.
Quiet. Right beside Carlsmith beach and turtles! Clean. Beds could use new mattresses. No air conditioning but the fans worked well for the week we were there
Quiet. Right beside Carlsmith beach and turtles! Clean. Beds could use new mattresses. No air conditioning but the fans worked well for the week we were there
Beds were extremely uncomfortable. They taco’ed rolling us both into the middle. Horrible pillows. It was very hot but the fans were very loud but didn’t move the air at all.
Annoyingly they only provide one key to get into the elevator, in/out pool and gate to beach. What if you are at the pool and one family member wants to go to the room, then everyone else would be stuck inside the gated pool as you need a key to exit that area as well as to get back up the elevator.
Location was gorgeous though.
Beds were extremely uncomfortable. They taco’ed rolling us both into the middle. Horrible pillows. It was very hot but the fans were very loud but didn’t move the air at all.
Annoyingly they only provide one key to get into the elevator, in/out pool and gate to beach. What if you are at the pool and one family member wants to go to the room, then everyone else would be stuck inside the gated pool as you need a key to exit that area as well as to get back up the elevator.
Location was gorgeous though.
Comfortable condo and convenient to exploring this side of the island
Not having access to the room when we arrived after a full day of travel was the worst. We could not find a motel with any vacancy, so we slept in the rental car the first night. We were able to gain access to the room around 9am the next day. We saw a couple roaches. We had to wash any dishes before we used them every time, because there was a cockroach in the utensil draw when we first opened it. Maunaloa shores is right next to the airport so it was very loud most of the time if the windows were open. No Air conditioning so we had to keep the windows open. The room was OK / clean. No TV in the bedrooms. and the radio did not work. The antenna was broken off.
Comfortable condo and convenient to exploring this side of the island
We loved our home away from home, our unit was clean and had everything we needed to be cozy and comfortable. Mahalo!
Location is very convenient relative to Hilo airport and some of the key attractions such as volcano national park, kamauna caves, akaka falls, rainbow falls. it is also located next to Carlsmith beach park. Great communication from Vacasa and smooth check-in process.
The locations of this condo is so nice. But the furnitures, the decorations and kitchens facilities are so old.
If you can update all these mentioned facilities, the condo will be nice and comfortable.
We loved the location. Views of Maunaloa were great when it wasn’t raining. It rained a lot! Only reason I’m not giving a 5 is because the dishes are way too high for my son and elderly mother to reach and there was some mold on the shower curtain. I would stay here again, though.
Quiet building, friendly residents. Othon the on-site contact was the best! We felt at home in our space.
The locations of this condo is so nice. But the furnitures, the decorations and kitchens facilities are so old.
If you can update all these mentioned facilities, the condo will be nice and comfortable.
Not having access to the room when we arrived after a full day of travel was the worst. We could not find a motel with any vacancy, so we slept in the rental car the first night. We were able to gain access to the room around 9am the next day. We saw a couple roaches. We had to wash any dishes before we used them every time, because there was a cockroach in the utensil draw when we first opened it. Maunaloa shores is right next to the airport so it was very loud most of the time if the windows were open. No Air conditioning so we had to keep the windows open. The room was OK / clean. No TV in the bedrooms. and the radio did not work. The antenna was broken off.
