The unit was clean and comfy!! We had a blast snorkeling the waters around Hilo! The beach park next to the unit was breathtaking and we enjoyed it thoroughly!! Thank you so much!!!
easy access to every thing, only bugs we saw were mosquitos its Hawaii no big deal! Met all of our needs then some. Will stay again!!!!
Being next door to Charlesmith beach is worth it all. Our favorite beach on the island. But it looks like Vacasa took over this listing from VRBO after we booked our stay, and I can’t see the original VRBO listing. I thought I recalled their being air conditioning and a view of the ocean from the Lanai, but the view is of the parking lot, and air conditioning now has a line run through it in the listing. There is no A/C. There is no dishwasher, even though we’ve been asked to run the dishwasher before we leave, and the laundry facilities are down the hall and require five dollars in quarters, with no change machine available.
All app check in easy. Had to call to find out the parking spot. Thought I saw in a text but couldn't find when needed. The lock box was a mystery. I didn't know the code for theor how to open it. Clearer instructions on that whould be helpful. The property manager helped me. Location was great park next door, close to restaurants and a good 2 lane road.
Condo very comfortable with all of the fans. Nice selection of towels.
Suggested improvement a suction cup grab bar for the tub.
greatPark
Great locations, great customer service, we were staying in a unit on the 6th floor with good ventilation which made it easier not to have an AC something I was sure we needed in July. on the down side. The unit is a bit old. The bathroom has a vent style door meaning fumes get carried into living area. Still consider this a great choice.
It was very difficult finding the keys in that old wood cabinet with all the other look alike key holders. The elevator key did not work properly. Had a hard time getting into the much too tall cabinets. Flies everywhere. T.V. was difficult and we had to get someone to fix the hook up. Just wasn't a very pleasant place to stay.
Everything went smoothly and was everything i could have wanted
The property was nice but we lost our keys during the Merrie Monarch festival. The door code was incorrect so we couldn't get in.
The property manager did not have a spare key.
Vacasa chat never replied.
We were on hold for 45 minutes waiting for an agent to answer the phone.
I actually found my keys in a hotel craft fair before I ever heard back from a Vacasa.
This unit was clean and fresh smelling. The kitchen was great, the lanai was awesome, the beds were very comfortable. But checking in was quite the obstacle. First, you have to go by the mailboxes and find a wooden cabinet with about 50 lockboxes. We were instructed to find the lockbox with a I on it. There is no uniform system, some aren’t marked, some have letters on the back, some have numbers on the sides. I had to hold 30 lockboxes and look for a letter. After inspecting about 30, I found ours with the unit number. It is a dim lit area, and had a small light in the cabinet, but I still recommend bringing a flashlight, especially when dark outside. In the lockbox there were three keys. None were marked as to what they went to. Every time you had to use the elevator you had to try 2 or 3 times. Did anyone think of putting labels on them? The door to our unit had a 10 key lockbox and had to be 25 years old. We stay at Vrbo all the time, so we are experienced with lockboxes. You have to hit each key directly on center, and it would time out in about 4 seconds. We had to call and get 2 different codes. After at least 30 tries, we made it in. Once we got in, it was a very nice place. Later that day we tried to get in and had the same problem. Communication was good, we got a fast response, buts it’s a faulty system. We wanted to go out later for a nice dinner, but we didn’t want to get locked out again. Such a nice place if you could just get in.
Property was nice. Frying pan had baked on black frying residue and was warped high in the middle.
Wanted to watch TV, couldn't get it to work. Got to work once during the one day out of seven day stay, but never again. Overall a nice condo.
Located right next to Carlsmith Beach Park, with easy access from the pool to the beach. Safe, clean and friendly condo building. The resident manager is super friendly and helpful.
Property has all necessities. The pool looked stained at the bottom/not exactly inviting, and the apartment was clean but needed upkeep/mx items fixed. Otherwise, it was a solid place and a great price.
conveniently located relative to Hilo airport and some of the key attractions such as volcano national park, akaka falls, rainbow falls, kamauna caves. also next to Carlsmith beach park and a few others. lot of dining options within 10 - 15 min driving distance near Hilo downtown. good amenities.. good experience overall except there were some ants in kitchen (though manageable by not keeping food outside)
Everything was amazing. Loved staying here. Definitely recommend and plan to return.
