Loved the property! Unit was spacious, well equipped, nice view of the ocean and close to shopping and restaurants. I had to contact property management about a couple of minor things which they were courteous and prompt to remedy.
First day the shower faucet wouldn’t shut off. Thank goodness my husband knew what to do or the unit may have flooded. Whoever inspected the unit should have seen this right away. Took a day to repair. The unit wasn’t as clean as the cost of a unit like this should be. I ended up cleaning the sinks again because they were not cleaned properly
The primary bath smelled moldy and stale. The washer wasn’t cleaned. We took vinegar and some baking soda to try and eliminate
the odor that permeated the bedroom and bath
No umbrellas or extras in the unit No beach towels
We bought our own as you only get two towel cards with the room Not a bad view from the lanai and on the shady side of the building
The property grounds are so beautiful and so convenient to the Whaler Village Nice beach area
This is my second time staying in this unit at the Whaler. The condo is the perfect size, the lanai is very large and has a great view of Black Rock and the Whaler is a great location on Kaanapali beach with Whaler's Village right next door. The beach is never too crowded. I highly recommend staying in this unit.
We enjoyed our stay here. It was very clean and spacious for our family of 4. We loved the location as it was walkable to lots of stores and restaurants. The chairs and cooler came in handy. The kitchen was well stocked. We would definitely stay here again.
Most everything was great. Could use safety bars in both showers. The pocket doors to bathrooms are very heavy. Carpet in bedroom needs cleaning. Everything else was great.
The property was beautiful and had everything we needed! We plan to return next year and rent this unit again, if it is available.
We took our 14-year-old granddaughter to Maui and had a blast. The location, both on the beach and in the building, was great (a view of the ocean and Moloka'i beyond from the lanai). The unit was well decorated and mostly clean (except granite in master bath) when we arrived. Plenty of towels provided for the three of us. Caroline, the concierge, was very kind and helpful in setting up activities. Enjoyed the pool. Good restaurants within walking distance along the path toward the Westin. Whaler's Village shopping mall for souvenirs and supplies close by. Please provide better, more comfortable pillows, more kitchen towels, Windex and a couple of dishcloths! The Whaler rents some units directly, but this one is handled by another property manager, so some problems (eg. wifi password issue and housekeeping issues) had to be handled thru them. It would be helpful to have property manager contact info displayed in the unit. We would stay here again.
I brought my family to Hawaii, specifically, Maui, for the first time. I have a young, active family and found the property to have everything and more for us. We weee never bored, but was easy to relax and enjoy spectacular views when needed.
We would definitely return.
Great and friendly check in process with amazing views and awesome condo! Perfect for a family
Steps away from the beach and a 1 min walk to whalers village. The room was clean and fully equipped with everything we needed. We didn’t use the pool as the water was too deep for our 3 year old but the beach was right there and made it easy to go back and forth between the room and the beach. There were no extra blankets in the room which would have been nice for the sofa bed but we brought our own so it wasn’t too much of an inconvenience. Overall we really enjoyed staying here and enjoyed the hotel-like experience.
