We had a fantastic stay at this vacation villa in Kona! The location couldn't have been better—just a short trip to the resort and beach, where we spent our mornings paddle boarding. The setting is absolutely beautiful, with lush tropical landscaping and amazing views. We really felt like we were in paradise. The villa was comfortable, clean, and perfectly situated for a relaxing family trip.
Beautiful property. 15th trip to Hualalai and 4th time renting a villa. Only suggestion would be to provide a grocery service for this property to order items ahead of arrival. Have had it before on other properties.
Nice sizeable rental for a family, or in our case, two. However the property had some defects - such as broken outdoor sink and a faulty shower, that I would not expect at this price point.
This place was amazing. The home had all of the amenities you could want. The property management was prompt in answering any questions that arose. Would definitely stay again.
We had a very good time at this villa. It was quiet location but it's easy to go anywhere in Hualalai resort.
Villa was perfect for our stay and very comfortable for our family. Everything was clean upon our arrival and having two golf carts was convenient. The furniture is a bit dated and we didn’t hear back from the priority manager after informing them of a small issue we found. But ultimately we had a wonderful visit to Hualalai and renting this villa made it easy to enjoy the resort and property.
Unfortunately not the review anyone wants to leave, but feels necessary to protect future guests. We've rented at Hualalai before and have had great experiences. This one was completely different. While the condo is well located, the unit itself is very tired, and we had major issues with the management company, CB Island Vacations (and indirectly, the condo’s owner). The biggest problem is that the fridge/freezer was broken (wouldn't hold below ~50 degrees and freezer couldn't hold below ~30 F). The management company, CB Island Vacations and manager Zam, and the unit's owner refused to acknowledge this, claiming there was no issue, instead choosing to consistently ignore our concerns and complaints during and after our stay. It took CBIV 3 days to send someone. The handyman made a temporary fix but the fridge stopped working again hours later. We had to throw out our entire grocery order and weren’t able to make meals at the house during our stay (the reason to rent a condo instead of a hotel room). Beyond the fridge, the unit was tired: it seemed like the owner had taken their nice furniture elsewhere and backfilled with bare minimum, e.g. old worn 2-person sofa (not the nice 3-seater in the photos!), musty linens, old/rusted cookware, furniture randomly rearranged (no nightstands in master), just not in line with rental price. We highly advise against staying here unless you are prepared to deal with major issues, and worse, a non-responsive and evasive manager/owner.
Christopher B.
Mar 07, 2024
Great location and value. Access to the Four Seasons (for a fee) is a plus. It was nice to have the golf carts to get around. Nice, quiet condo that we enjoyed staying at and will definitely come back.
We had a wonderful 6-day stay at this villa! The layout was ideal for 2 couples, and we greatly enjoyed being so close to all the amenities at Hualalai---we didn't leave the resort for the entire stay! We especially appreciated the 2 golf carts. We hope to come again!
We rent villas at Hualalai 2/3 times a year and have never had a bad stay. While this rental company, Coldwell Banker Island Vacations, was new to us, the unit pictured nicely and we assumed would be similar to past stays. We were VERY wrong. We rented for 2 weeks during the festive season. When I booked the unit in May I was told there was only 1 golf cart and so I rented another one (a small fortune), only to arrive and there were 2 golf carts. These carts were in horrible shape. Missing windshields, mirrors, and both steering wheels totally out of alignment. The map location of the villa is wrong side of st. it’s on the other side with hillside views. There is no midstay cleaning included. The unit was so extremely bare. We arrived and they left us 4 trash bags, 8 laundry pods, 8 dishwasher pods, 4 rolls of toilet paper, 2 paper towel rolls, for 2 weeks! Most units come fully stocked. When asked where all of the extras were, we were told we could go purchase these items. This is not normal. The bedding in the units was old and the quilts were musky. Each bed only had 2 pillows. There were no second set of sheets. We could not find any extra towels.
The AC was an even bigger issue. The front 2 bedrooms didn’t work at all. They kept coming and saying it was fixed but wasn’t. We will not be staying there again or using this company again. I do not recommend this unit at all. Every other rental company we’ve used is so high end, you can feel the luxury! I hope they take note
