Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Really good location, clean appartments, friendly staff, great views.
3rd time at Ala Moana Hotel thru VRBO/Lei Hawaii. I arranged early check-in about 1 month ahead and reconfirmed 2 days before my arrival. Paperwork not completed with hotel. Had to make phone call to Lei Hawaii from front desk. Host seemed flustered when contacted at front desk. Finally done and I was able to check-in early. In room - no hangars in closet, no ice bucket, no extra blanket. Everything else okay. When I contacted property mgmt, well, see response below. "Too difficult" to handle ice bucket. You are in the hospitality business! Unacceptable! Nothing was provided as stated in the response to my question.
Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
After waiting in line for 30 minutes before the check-in time of 3:00 p.m., we were told by the front desk staff that we had no reservations, and we were disappointed. After that, with the help of the staff, we were finally able to enter the room after another 2 hours. My husband, who was on his first trip to Hawaii, was exhausted and fell asleep on the sofa in the lobby. After that, he was instantly transported to heaven by the view from the room. It was the first time I had ever experienced something like that.
Place was clean, but the kitchen was just a microwave and coffee maker. There was only a used roll of toilet paper. No tissies.
Close to beach and harbor. Went fishing on charter it was perfect.
No hair dryer, cheap towels and bed cover, coffee maker needs replacement with old furniture and paint job. Was cheap but acceptable. did not appreciate the hidden fees for cleaning and "resort fee". Who charges a resort fee for their home stay.
Room was as described and had a handy little kitchenette. Emailed the property manager twice for minor concerns but never heard back. Also the TV is very glitchy and needs to be replaced. Otherwise would stay again.be rep
Kristie-Lee O.
Jan 26, 2025
Glad we were able to secure this room on short notice. We always stay at the Ala Moana hotel but it was a late booking and nothing was available. I’m glad I was told about this option through VRBO from a someone who booked this way. Towels, shampoo, conditioner and hand soap were supplied in the room. Thank you.
Location of hotel was convenient and room was good
Rating Details:
The property manager was very helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Overall, a really great holiday, it was our 30th wedding anniversary and we love spending time at Oahu. We always stay at the Ala Moana Hotel and use Lei Hawaii Realty Inc as our preferred Condominium rental within the hotel. The rooms are quite tired looking and could do with some TLC.
Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
アラモアナホテルはバスの発着場所に近いので、バスを利用する僕たちにはとてもいいホテルでした。
Great location, room clean.
The host did not supply a clean and stocked room. The host did not respond to my messages. The host did not stand to have the dirty room cleaned or stocked for use.
I want this refunded. I never stayed in the room, as it was never made habitable
Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The condo was just as we expected with spectacular views of Honolulu and the ocean. The day after we arrived we realized that the air conditioning was not working. We reported this to Lei HI Realty twice and also to VRBO but nothing was done to repair it. This was very disappointing.
Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Poor communication between landlord, no room service for towels or other supplies. Hotel or Airbnb was same price and would have been better..
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The retal experience was normal as if I was just a regular hotel guest. The room was fine, partial ocean view. The room is near the elevator.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
I thought the most important thing about staying in the Vacation Rental was to feel at home as our own. Usually when we stay in a Hotel, we get a room keeper. But the Vacation Rentals don’t have that service. So I use it as my own room. It was very relaxing. Of course we were satisfied the location, the view and the price, everything. Daily breakfast on the lanai of my room was very nice! Mahalo nui.
I needed a place to stay for a week-long business trip and this was an ideal location. Easy access in and out of downtown, plenty of amenities within the hotel and within a short walk. Great view of the city, mountains, and the water from the balcony.
Great place for a short stay. Spectacular view. Small room but terrific value. TV not working well was our only issue but when in Hawaii, who needs a TV.
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The hotel itself is very nice, but I would recommend booking through the hotel if possible. We could not get ahold of the property manager. Called and emailed with no response until the very last day. We needed more towels and the day we left they finally got back to us but said we were unable to get more. It's worth it to pay a little more for housekeeping and extra towels!
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
毎回利用させて頂いてます。不自由なく、とても快適に利用できます。これからも利用させていただきます。
Everything was as advertised. Nice room.
Everything was as advertised. Nice room.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This is a very nicely located place away from the major hustle and bustle of Waikiki. Very nice hotel with a Starbucks in the lobby. Right around the corner from the largest open air mall in the world! It's a short walk from the beach as well. It would have been nice to have a hair dryer in the unit, and housekeeping (we stayed 4 nights and didn't see anyone). I read from another review that if you put your trash outside the door, they pick it up, so we did do that. Other than that, no complaints.
This property was fabulous. It was clean, comfy, and the kitchenette had everything we needed to cook and make simple meals for ourselves (even plates, silverware etc). We were not sure what the view would be like but we could easily see the ocean and watch gorgeous sunsets too. The pool at the hotel is just gorgeous, and it was fantastic to be able to use it. The location is perfect - very short walk to a lovely beach, and you could easily walk to Waikiki should you want to do so. There's a trolley stop nearby too, so you really have everything you need to make for a stress free trip. The hotel staff treated us very nicely too even though we were staying in a privately owned space. We loved this space and highly recommend it!
we had a great stay. the convenience of the location was perfect for us. great communication from host. thank you!
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Right next to Ala Moana Mall and just a 5 min walk to the beach, superb location. You're out of the busy traffic of downtown Waikiki and close to the highway to explore the island. Quiet unit and ocean views from the balcony.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The staff were very helpful, room was clean, bed was comfortable and we had a gorgeous view. It is also conveniently located by so many places to shop, eat and walk to the beach.