Pros: Property is very nice with an excellent location and view.
Cons: Check in process was strange with a temporary location, parking availabillity was limited and beds were not comfortable. Prior to visit it was very difficult to get anyone to reply to inquiries.
Pros: Property is very nice with an excellent location and view.
Cons: Check in process was strange with a temporary location, parking availabillity was limited and beds were not comfortable. Prior to visit it was very difficult to get anyone to reply to inquiries.
We have rented w/VRBO for many properties (including at Waikiki Shore) over the years. I generally like to give positive reviews & will only critique minimally/thoughtfully if needed. However, this particular experience was one of the worst experiences in customer service & the actual unit(s) (we rented two) were not as advertised. Bare bone amenities, several issues with both units. Customer service was poor. Kitchen cookware & dining ware, very minimal, no beach gear (e.g., units were for 6 but only had some things for 4). Multiple physical/property issues - smoke detector, garbage disposal, fans don't work, stovetop/oven issues, mold in shower, peeling of wallpaper, etc. I would be willing to discuss with the Property Manager our concerns. I tried many times to talk to someone by phone.
We have rented w/VRBO for many properties (including at Waikiki Shore) over the years. I generally like to give positive reviews & will only critique minimally/thoughtfully if needed. However, this particular experience was one of the worst experiences in customer service & the actual unit(s) (we rented two) were not as advertised. Bare bone amenities, several issues with both units. Customer service was poor. Kitchen cookware & dining ware, very minimal, no beach gear (e.g., units were for 6 but only had some things for 4). Multiple physical/property issues - smoke detector, garbage disposal, fans don't work, stovetop/oven issues, mold in shower, peeling of wallpaper, etc. I would be willing to discuss with the Property Manager our concerns. I tried many times to talk to someone by phone.
Super close to all waikiki restaurants shopping and beach activities. Total walkability. Lovely furnishings and views. Will be better after lobby reno.
Super close to all waikiki restaurants shopping and beach activities. Total walkability. Lovely furnishings and views. Will be better after lobby reno.
Stains sheets and pillows
Property was clean and in a great location - easy access to beaches and restaurants. Condo unit has great views of the beach from each room. Perfect accommodation for my wife and 2 teenage daughters. We would definitely stay here again.
We loved the lanai and gorgeous view. The unit is upgraded and modern.
Great location with a very short walk to everything you could want in Waikiki. The place was clean and neat. The sunset views were incredible from the lanai.
I wish I get the refund because it's not clean place that money we paid.
