We enjoyed our stay at Plantation Hale. Very nice location in the middle of fun things to do in Kauai. I didn’t like that the toilet paper was very limited and we had to buy our own. A roll of toilet paper should be supplied for each day booked. Also, towels are not refreshed and you need to do laundry to clean them. The property and pools are nice. Overall great place for a family on a budget to visit Kauai.
We had a few issues, but they were fixed quickly.
My husband almost has a serious accident there. A hall cabinet was duck-taped closed and came undone in the night. When my husband got up in the middle of the night, the cabinet had opened up and it almost poked his eye out. The air conditioner in bedroom mostly didn’t work. The rooms were dark because many light bulbs were burnt out. The rug in the living area was a trip hazard. No communication was given about where to park, where to take your trash, how the laundry room worked, the need to provide own toilet paper, paper towels. On the positive side it was in a great location and the beds were comfortable.
Great, simple location for families. Not a big swanky resort, but we weren't looking for that. Clean, and had everything we needed. The pools were never crowded, and the hot tub was great. Less than 100 paces from the Coconut Marketplace and shopping - right across the street. Close to everything in all directions. We would stay here again. The kids loved it. Mahalo.
The location and property are great but this unit is in desperate need of repairs. The largest issue was the bathroom. There is no vent in the shower, and taking showers results in condensation buildup so bad that water pools on the floor and runs down the walls. Using the ceiling fan (which is against electrical code where I'm from) doesn't help with condensation buildup and causes the shower curtain to cling to you during the shower. The sofa bed frame was broken, we were given a single size air mattress as an alternative, which feels like it negates the VRBO description claim that it sleeps 6 (we are a family of 5 so it worked ok for us). It was very inconvenient to have to inflate and deflate it every night. Also the refrigerator stopped working when the microwave was plugged in, and the living room slider didn't have a safety latch (not good for a ground floor unit) and was very hard to open/close. Overall we loved the location, but the unit itself was highly disappointing. I read past reviews with similar complaints from over a year ago and am surprised that some of these issues haven't been addressed yet. Cathy from Kauai Calls was very responsive, I would definitely rent from her again, just not this particular unit.
Excellent, just had a problem with the parking pass but the host helped us. Great location, calm, clean
We rate this rental experience at the highest level. The coordinator of this property was extremely helpful
We most highly commend Candace Mack, the Coordinator.
It was what was expected for cost. Candace was wonderful. The cleaning crew could be a little more detailed.
We found the property overall as described. The price, AC and location were the selling points to us. Our kids enjoyed the pool almost daily. Candace was responsive to our questions and needs.
This property is great for those looking for central location. We were able to access both directions of the island easily and enjoyed having the Coconut Marketplace within walking distance. We had coffee each morning on the patio surrounded by chickens and the sounds of all the birds in the trees. It was our first time here and will definitely return.
WiFi drops off intermittently. AC unit is very loud and does not have an “on constant” setting so turns off and on all night if you want to stay cool. Bathtub has severely cracked floor and should be replaced. No bathroom fan so area easily gets humid and musty/moldy smelling.
All that aside, the condo property is very nice. Nice pool area. Excellent location in Kauai.
I shared my comments privately with Candace
Patricia C V.
Feb 10, 2024
The property is in a very convenient location to get to anywhere. It is also right next door to the Coconut Marketplace, where you have access to food, shops, live entertainment and shave ice. We had a great time!!
Location was great for morning walks on the beach with great views of the sunrise. And it's close to shopping (Coconut Market and other places in Kapa'a) and grocery stores (we liked Safeway best for groceries). It's also nicely positioned so we could drive north or south depending on what we wanted to do each day.
The reason I didn't give five stars is because the place is a little more worn then it looked in the photos. That surprised us at first, but after we settled in it was fine.
Also, we were told to download a separate app for the check-in process. I couldn't find that app and the links to it didn't work. However, the owners responded quickly to an email and simply gave me the instructions that way.
We used the beach chairs provided with the unit almost every day--really appreciated those!
One feedback I'd give for the owner is to set up a recycling can and instructions for local recycling in the unit. The staff for the complex gave us a paper when we arrived that included a statement about how they were proud to participate in efforts to care for the island and encouraged us to recycle. Being from a state that doesn't recycle much, we weren't sure what could or couldn't be recycled. And there wasn't a separate bin in the unit for recycling. We wish we had known more to better support efforts to care for Kauai.
This was a nice place to base our visits to the island. We enjoyed the shopping center right next to us. Restaurants were really good.
The condo could use updating, a new coffee maker and toaster. The outlets and light in the sink/counter area didn’t work.
Bed was comfortable
Location is good but the unit was a bit run down.
TV in bedroom broken,
Slider door in living room didn’t have a safely lock (and it’s on the ground floor), towels were miss matched and worn/frayed, the bedroom had a strong mildew odor the first night (they sent out a cleaner 2 days later to clean the bathroom which they thought was the problem) The smell did get better. One of the 2 beach chairs was broken and unusable (which we discovered after dragging it to the beach), no wifi was provided to us until we asked and were told to look for a binder in the unit (which was not easily found). We got locked out of the unit twice because the key card stopped working, needed to wait for maintenance. Got locked out of the laundry room for same reason, had to wait for maintenance. Tried two different jacuzzis and both had no jets working and were luke warm. Had to call maintence and they said it would be an hour. So we didn’t get to use it.
So… ya… lots of issues. But the contact person for the place was very responsive to our requests. We got a new beach chair and asked for and got a toaster.
A bit run down but was a good bargain for Kauai. Other than off the beach a great location for a meal or supplies. Good beaches within driving distance. Great location for site seeing. Had a good trip. 3rd time to Kauai.
We really enjoyed our stay! The pool and hot tub are fantastic Features to have not only for kids. Since there are three pools/hot tubs on the property it’s never been crowded at the pool area! The apartment was very spacious and comfortable for a family of three. Having a fully equipped kitchen really upgraded our stay as well! The apartment wasn’t as clean as I would expect my own house to be but certainly clean enough to have a comfortable stay. We would come again!
A bit run down but was a good bargain for Kauai. Other than off the beach a great location for a meal or supplies. Good beaches within driving distance. Great location for site seeing. Had a good trip. 3rd time to Kauai.
We really enjoyed our stay! The pool and hot tub are fantastic Features to have not only for kids. Since there are three pools/hot tubs on the property it’s never been crowded at the pool area! The apartment was very spacious and comfortable for a family of three. Having a fully equipped kitchen really upgraded our stay as well! The apartment wasn’t as clean as I would expect my own house to be but certainly clean enough to have a comfortable stay. We would come again!
We enjoyed our stay here. Close to shopping centers, close to the beach. And was a good midway point between the north and south side of the island.
The only bad thing was there was no broom so we could sweep up anything we tracked in. We checked with the front desk and they had no broom that we could use.
We enjoyed our stay here. Close to shopping centers, close to the beach. And was a good midway point between the north and south side of the island.
The only bad thing was there was no broom so we could sweep up anything we tracked in. We checked with the front desk and they had no broom that we could use.
I visited for a wedding and pretty much needed a place to sleep since I knew I would be out most of the days I was there; after a quick and easy check-in process, I was pleasantly surprised of how much space I had to the point I actually did end up using the space for some down time in between trips. I had more than I needed, and the location being in a more central part of the island meant I was traveling the same amount in either direction. I’d highly recommend Plantation Hale for anyone wanting to explore and have a nice place to stay!
I visited for a wedding and pretty much needed a place to sleep since I knew I would be out most of the days I was there; after a quick and easy check-in process, I was pleasantly surprised of how much space I had to the point I actually did end up using the space for some down time in between trips. I had more than I needed, and the location being in a more central part of the island meant I was traveling the same amount in either direction. I’d highly recommend Plantation Hale for anyone wanting to explore and have a nice place to stay!
Great stay, no issues with the place.
Location is great and close to food/store options, right by the beach. Would recommend.
Great stay, no issues with the place.
Location is great and close to food/store options, right by the beach. Would recommend.
I have stayed at the facility a number of years ago and it is still just as nice and convenient with a Shopping Center. That’s next-door. Comfortable and lovely grounds. I will definitely come back again.
We appreciate the help of the manager for our problem with the matress! It was a really good location for the activities! But, the place need a little refresh!
This was a nice property. We did wish that we had more wash rags since there was not a washer and dryer. One wash rag per person for 3 days was not enough. The front desk didn’t have any.
Spacious apartment, good location.
Some equipment needs renewal. Anyway very recommendable.
