Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
My favorite place to stay. This particular unit was well stocked with small appliances , cookware and dishware. Bathrooms had extra towels. The AC in both the living room and bedroom as well as the fans were appreciated since my visit was in August. A sweet unit with comfort and not one bug or ant in the place. Everything was clean and very inviting!
First of all, I hope that the property owner reads this. There were goods and bads to our stay here. First the goods – the property was clean. The one bed was comfortable, and the unit size was as described. Now the bad – false advertising on proximity to the ocean. Photos in advertising are not what you see from the unit. Instructions for entry into the unit are confusing. Main bathtub was filthy when we arrived. Hide a bed did not have blankets so our family had to sleep under multiple sheets for the first two nights. The sleeper sofa is ancient. The coffee maker did not work at all, and there was no description of what kind of coffee maker there was so we weren’t prepared. There is a barbecue, but when we went to use it, there was no hose connecting gas to the barbecue. Lighting down the stairs to the unit is inadequate the sooner or later someone’s going to trip and fall. In the welcome folder there is described two key fobs to be used, however, there are no key fobs. The welcome packet is so old that it has the original Wi-Fi user name and password, and then one written on a piece of paper and stapled to the folder. The pictures in the master bathroom have mold on them. Now the worst part of the entire visit. We went through what could’ve been the worst natural disaster since hurricane Ewa. We never received one phone call asking if we were OK or if we needed anything. Shameful. We will not be staying here again. Safety of your guests should be your top priority.
The shower heads need to be replaced. The air conditioner quit working in the main room. Error code CH34
The location wasn't as shown in Expedia's map and we weren't provided the actual address until the day prior to check-in.
It was implied in emails that there were 2 parking stalls, but when we arrived (planning to bring 2 cars) there was only 1 parking.
Window AC in bedroom was working but AC in living room was broken. It was warm and we decided to leave within an hour.
eMailed host about the AC and didn't receive a response until after our 2 night stay would have been over; and they only thanked me for letting them know.
When I asked them for a refund, they told me that the agreement stated that no refunds would be given if we decided to leave early. When I said that problems justified a refund, no response.
Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The location of the unit wasn't as shown in the map on Expedia and we weren't given the actual address until the day before our stay.It was implied that there would be 2 parking but there was only 1 when we got there.The bedroom window AC was working but the living room AC was broken and it was hot, so we ended up leaving.I emailed about the AC problem but didn't receive a response until after our stay was over and I was only thanked for letting them know.I asked for a refund and was told that the agreement stated that there would be no refund if we decided to leave early. Then when I stated that there were problems that would justify a refund, no response.
Great location and comfortable accomidation
As soon as the unit that was assigned to me was known to have some kind of maintenance needing to be fixed and was not able to be occupied in, management got me into a unit still in same location, unfortunately didn’t get new unit number till after trying to get in the one that was originally assigned. Number listed in email was very helpful, gentleman got me to the right unit via phone in the dark. Was grateful person responded to me since it was already pass 7pm. The gentleman was kind enough to answer my 2nd call again to answer question about the unit. Great customer service and very thankful someone kind was answering the phone call. Appreciate it! Definitely will have to check this side of the island again when we want to get away from Makakilo. Mahalo and blessings to you!
Suited our needs well. Convenient location for us. Property was comfortable with all amenities needed. Kitchen is very well stocked with pots and pans, utensils, glasses, dishes, etc. Bedroom carpet could use a deep clean or replacement.
There was some noise from the upstairs suites as they have laminate floors and there is very little insulation. That is our only complaint. It was a convenient location clean.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
absolutely gorgeous. Everything my family needed! Will be back. I have no problem grabbing extra toilet paper and paper towels for the location convenience and price!
Nice, quiet, walking distance to uncrowded beach. Wish the directions were better to find the right condo. Also no info on rules, check-in or check-out
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The unit was very comfortable and clean. The artwork throughout the unit was awesome!
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Had a great weekend at this property. The property description was exactly as described, the location was perfect with close access to the resort nearby and the beach. The customer service was also great.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
A safe and perfect location to mill around the North Shore. I have zero regret for Kuilima Estates being part of our itinerary. PERFRCTION !!!
