Mike M.
Dec 30, 2024
This was a great place to stay. We loved Hanalei for shops, surfing and the awesome views. I would have rated this 5 stars for everything, but communications with the property manager Richard was disturbing. The home had signs of wear over the years and a bad smell under the kitchen sink. Richard was helpful at first and promised to provide a Christmas tree since we were staying over the holidays, the day before he said he couldn't due to liability reasons but said we could buy one ourselves (not sure what the liability issue is there). When we checked in it was obvious that the cleaning was not as expected. Ear plugs, layers of dust and socks under beds, carpet not vacuumed. Outside table had a thick layer of scum on it which we cleaned off to reveal a beautiful marbled table. The bed my wife and I slept in creaked and clearly needed repair. The toilet in the upstairs front bedroom didn't work (I fixed it) and the valves on the sink leaked. The toilet on the main floor quickly plugged and there was no plunger anywhere in the house. I fixed this after about an hour of work. The can opener was broken so we bought a new one and replaced it. The refrigerator in the garage had blood stains on the shelves and we never used it. When we mentioned these things, he offered to return our cleaning fee. When we checked out he told us he had to hire extra cleaners and that we broke two beds. We didn't see any broken beds. My wife and I are in our mid 60s and not overweight. He sent us pic
Catherine M.
Oct 16, 2024
House was very spacious for the ten of us, we had a few hiccups the first night, contacted Richard and was very responsive
Mike S.
Sep 07, 2024
We’ve rented vacation homes on the east coast, on the west coast, the Caribbean and in Hawaii numerous times over the past 50 years with good results on average. Occasionally we’ve been disappointed; occasionally we’ve felt that we found a real prize. But on average, we’ve gotten what we expected in our rentals. Never, until this one, have we found issues that impacted our stay the way the following have.
This is a nice home, I think, if properly managed and maintained. We (our extended family of adults) found it on VRBO and engaged it for a family reunion/vacation for 2 weeks ending 1 September 2024.
While (at least) parts of the second floor were cooled by the A/C system, the lower level was quite warm. We had problems opening and closing windows in the first floor bedrooms. . (i.e. the windows would not open and close smoothly and easily.) A phone call to the local manager resulted in his visit to deal with this. And to advise us that “the A/C system has an issue and we are awaiting parts to be repaired.” So now we learned that the A/C system didn’t work properly and would NOT likely work properly through-out our stay on this tropical island. WOW! We never expected this revelation in a “Luxury” rental. There should have been some warning, and there should be some recompense. The manager told us it would be best not to open any windows. Really?
So we lack air conditioning on the first floor in this tropical environment.
Cleanliness It has clearly been many
Sharon I.
Aug 22, 2024
It was a beautiful property the house was big enough for our family of 12 but we were outside in the pool area it was so nice when we were there
Sonia N.
Aug 18, 2024
Our experience on the island and at the property was amazing. We could not ask for anything more and truly enjoyed our time. Would definitely rent from Sue again! Property Mgr. Richard was amazing as well!!
Amanda K.
Aug 08, 2024
We had a wonderful time! The pool and hot tub are great, very close to beaches and restaurants. House has a lot of amenities.
sonya M.
Jul 03, 2024
This is a great house for a large family. We stayed June 25-July 2, 2024. We had a total of 11 people. Plenty of room for all. Enough bathrooms for everyone. Plenty of space for meals together. Pool and spa was very nice and got used everyday. House is close to beaches on the north shore. Hanalei town, Princeville just down the street.
Queensbath within walking distance. Hideaway beach close. We had an enjoyable time and have no problems recommending this house.
Sandy R.
Jun 24, 2024
The house was beautiful! It was very well stocked with amenities and it was very clean! It was a very nice neighborhood and close to some beaches. I loved the pool because it wasn’t as deep as some, and since I don’t do well in the water it was more enjoyable. Perfect size for children whose kids are small or not strong swimmers! We had a wonderful time and would definitely recommend this beautiful home!
Robin C.
Jul 04, 2023
Our extended family from California, Ireland, Australia and North Carolina converged in Kaui and stayed in this gorgeous home! We couldn't have asked for anything more--ideal location, beautifully furnished, fully equipped kitchen and amenities, and all beach and activity gear (beach chairs and umbrellas, boogie boards, bikes. beach blankets). This house had everything! We would stay at Sue's home again the next time we are in Kaui.
Gayle s.
Jun 25, 2023
Very comfortable, clean and everything we needed. Kitchen and pantry are fully stocked.
Gayle s.
Jun 24, 2023
Very comfortable, clean and everything we needed. Kitchen and pantry are fully stocked.
Jonathan B.
Apr 12, 2023
Great house to manage a large group and a great location to head into Hanalei or Kilauea. The back yard landscaping makes you feel as if you are in a remote area. The property owner and manager, were very easy to work with. Highly recommended if you need a place on the north shore.
Jonathan B.
Apr 10, 2023
Great house to manage a large group and a great location to head into Hanalei or Kilauea. The back yard landscaping makes you feel as if you are in a remote area. The property owner and manager, were very easy to work with. Highly recommended if you need a place on the north shore.
Justin B.
Apr 01, 2023
We stayed at this property for a week with our family. The house is absolutely amazing and it has everything that you would need. Sue has been very communicable and has reached out multiple times to make sure that everything was going OK. She was prompt to answer any questions also! We definitely plan on coming back, visiting her house again in the near future!
Justin B.
Apr 01, 2023
We stayed at this property for a week with our family. The house is absolutely amazing and it has everything that you would need. Sue has been very communicable and has reached out multiple times to make sure that everything was going OK. She was prompt to answer any questions also! We definitely plan on coming back, visiting her house again in the near future!