The unit itself could use some TLC. The passcode did not work for the laundry. The parking pass was missing had to go to the office at special hours as my particular unit is privately owned. The patio doors kept coming off track. The bedroom screen was off track and leaning up against the wall. I spent some time fixing patio doors in the living room locking them and not using them for most of my stay. The unit could use a good painting and floor cleaning. Upgrades would be nice as the unit has had several years of use without any updates. The entire unit smelled musty. The hot water is Luke warm. A window at the table was missing so when you had A/C on you could not build up a cooled place. If I had seen it in person I would have rented something else due to the lack of upgrades and care through the years.
Great location, easy access. A few things need attention but they are minor. Felt very comfortable and relaxed. Plus stay at this location again.
Fully-furnished 1-bedroom apartment in a great central location on Kauai.
The room smelled and no matter how many candles we burned or how many windows we opened, it still smelled. The window blinds were dirty and so were the window sills. The sliding doors were difficult to open and close from dirt collected in the tracks. One of the kitchen cupboard doors wouldn't stay closed and the bathroom door stuck and was hard to close. The beds were pretty comfortable but the couch and chair in the living room were like sitting on cinderblocks.
The space needs to be upgraded or at the very least it needs a deep cleaning top to bottom.
While the owner did respond when I reached out with questions, it was generally with a single word. There was never any elaboration that would have been helpful. There was no "welcome to my property, let me know if you need anything." There was no response at all when I wrote to tell her that the people upstairs overflowed their bathtub and flooded our bathroom at 11:00 pm one night.
I'm not saying don't book, but if anyone is going to pay good money that is not refundable they need to know what they are getting.
Our stay was great from start to finish, the unit was perfect for our family! We enjoyed the central location in Kauai, the pools and hot tub were great for kids. Laundry was easy to do down the hall, and we enjoyed using the grills on the property several times. We would definitely stay again!
Good accommodations. Great location.
When we checked we immediately began to find cockroach bait stations all over the unit. They were in every drawer of the kitchen (dozens) sometimes more than one in a drawer. There were massive roach motels in all closet areas and the bathroom along with storage area.
When I went to put out luggage in the master closet I noticed that bait stations had been dragged in there and chewed up! It was gross. Plastic bits were everywhere as rodents had chewed up the station to eat the bait. My husband has 13 years experience in pest control and that couldn't prepare us for the nightmare ahead.
In the morning I came into the living room and my husband hadn't slept a wink. He opened the sofa sleeper (same one in the listing photos) and the inside of the mattress was FILTHY! Literally. Rats had dragged bait into the mattress and chewed the bed up. There was rat urine and feces along with mold from when the waste had rotted. There was shredded bait stations and hair, trash & filth inside the bed and behind the couch. This place had not been cleaned!!! And I mean for a VERY long time. We found so much rat poop we were sick. Urine stains are in the flooring behind the bed. At that point we also had roaches dying all over the unit so I called the owner.
The owner admitted they have an uncontrolled rat & roach issue. She doesn't care! DO NOT STAY HERE! It was a nightmare. Ruined our stay on island. We lived on Kauai for 7 years & never experienced this level of infestation! AVOID.
We enjoyed our stay in Kauai. This place is central and we discovered this beautiful island. The pools and jacuzzi were nice. Near nice food trucks and grocerie store.
Magical stay. It was perfectly clean.
The support person, Molly, was not helpful at all she either could not or would not answer simple questions such as can we get clean towels or linens her only answer was no one will do any cleaning until you leave. We were told when we checked in that they were not responsible for anything in the unit and we could call them for any problems outside. I’m pretty sure I won’t be booking anything through VRBO in our future travels.
The owner responded to a complaint I had but didn't solve the problem. We had to leave the premises a day earlier due to that and never received our money back.
Marie-Helene P.
Aug 12, 2019
Great place for a short time stay. We are a family of five and it was a bit small for that number of person. Communication with property owner was cold and pictures on the sites aren't all accurate, but overall we had a very nice stay and enjoyed pool and jacuzzi!
