Gorgeous Kapalua location. Tired unit showing its age. It's in need of some urgent TLC.We've stayed in many other Kapalua Villas over the last 25 years, and this one was only one of two disappointing properties. I'm not typically a complainer, and I expect a few hiccups with any rental, and I'm very forgiving. However, we were surprised at such a high end property that there would be such inattentiveness. Here's a few to note:Sliding doors. There are two sliding doors that lead out to the lanai; one is broken and will barely open; the other is heading in that direction. Outdoor closet. The outdoor closet (which has the chairs, beach stuff, etc.) is broken. Dirty bed. Three-bedroom condo. There was dirt and hair on the downstairs bedsheets, under the blankets. We washed them ourselves.Windows. Many of the windows (mostly on the second floor) have noticeable gaps between the window and the wall, allowing bugs, air, etc. inside the unit.Blinds. One broken blind that did not work.Carpet. Fraying around the edges in most of the space. Mold/mildew. We expect mold and mildew in Hawaii. However, the extent of it in this unit is unacceptable.Shower heads. Two bathrooms. Both shower heads in need of cleaning or replacement.Dishes/utensils. Some were noticeably dirty. In the "good news" department, wifi was fast. And they did have nice "welcome" gifts and that was appreciated. We suggest they give the unit a makeover soon.
Great location. Plenty of beach towels, etc. kitchen stocked with good amount of starter supplies. Spacious, good layout.
We thoroughly enjoyed our stay! The accommodations were comfortable and spacious for our party of six adults.
Property and location were amazing.
First the good: fantastic location - within 15 minutes walk of beach, tennis, golf, spas and a few restaurants; under 10 minutes drive to Napili Market, more restaurants (Fond and Joey's Kitchen are both great casual spots) and more golf courses. The condo has beautiful views over the golf course, ocean and sunsets. It has access to several pools with BBQ grills, has a fairly well stocked kitchen and was large enough to easily and comfortably accommodate our family of 5. The unit was very clean when we arrived and management was very responsive in addressing the few minor issues we found.The not as good: Some of the pictures are no longer accurate - some of the furniture on the front deck is different and not as nice, the furniture on the deck of the primary bedroom is no longer there and what's left is falling apart, there is a old futon instead of the two chairs pictured in the primary bedroom (this could be a plus if you need an extra bed). The place needs some minor repairs and paint here and there, hopefully management will have those taken care of before you arrive!Overall, we had a great stay!If you've been to Kapalua before and have experienced the convenience of their shuttle service, be aware that they discontinued it as of December 1st :(
Property was great. Perfect location and well appointed. We would absolutely stay in this condo again on a future trip. Communication and check in were smooth and clear.
Great Kapalua location minutes from golf and Ritz Carlton and beaches , beautiful views, spacious 3Bedroom , good but not great condition
We enjoyed our stay in this spacious, three bedroom unit. Everything was updated and clean perfect location!
This was my second time staying here. The unit is beautiful, extremely well appointed, and is exactly as represented. Would highly recommend!
I want to be as fair as possible in my review. Some pros:
1) Beautiful location and fantastic views
2) Service was responsive and I felt they were doing their best, though there were many issues.
3) Large enough to comfortably fit our group (5) and could have fit 2-3 more.
Cons:
1) The unit is aging and a lot of things need to be refreshed.
2) There were problems with contrary quotes and duplication of fees before arrival. This was resolved, management was responsive, and I think it was an honest mistake, but I need to point that out.
3) The bugs. A huge problem (roaches and ants). I know they have a cleaning crew etc, and management was responsive (thank you) and compassionate about it, but nonetheless something must be done for future guests. The entirety of building 25 may be infested or it could just be this unit. I can’t say with any certainty, but it definitely needs to be tented and then normal 3 month service (on the outside) will solve the problem. The placement of roach motels on kitchen counters and floors (they were there upon our arrival) does not solve the problem and it instills a constant queasy feeling for the guests.
I want to give this place glowing marks but I can’t. With some work and attentive care it can get back there. I think the property management team are doing their best and want to get it back to its former glory. Maybe in a couple months time they’ll have it there.
