Naomi D.
Feb 28, 2025
The one flaw is a charge I received on my cc for 233.52. Upon checking it was for amenities charged by Whaler. Supposedly the checkin process should have mentioned this, it was not mentioned. The property owner also did not mention this; totally surprised. It is under dispute as I write this review. Aside from this hiccup, the lodging was very nice.Lori, the owner, contacted us and answered all questions that we asked. The lodging was clean, well appointed with new appliances and overall very welcoming. The ocean view was absolutely stunning with a nice lanai with seating/lounging available. The bed was comfortable and there were plenty of plugins for our electronic devices! Her renovation was well done. The only small, very small negative was the size of the toilet/shower area. It is small vs what we were use to.You shouldn't hesitate to book this property.
Richele D.
Jan 23, 2025
We had a wonderful stay at this condo. Ideal beach location with chairs provided. We were able to cook meals with the full kitchen, and it is right next door to many restaurants and shops as well. Saw lots of whales from the balcony. Unit was clean with all necessary amentities and felt very updated. Really no complaints for our 5 night stay! We came for our babymoon and loved the proximity to everything. We would love to return.
John G.
Apr 07, 2024
Very happy with this resort!
Delilah T.
Jan 24, 2024
This is our second time staying at this property, and we love it. The property manager checked in several times to ensure our stay was going well, the check-in process was seamless, and our apartment was very clean. The location is just perfect. Having stayed in Maui nine times, this is the absolute best location. Right beside Whaler's village, and a few steps away from some of the best restaurants and shops on the island. Right on the beach, and also has a beautiful pool and hot tub with amazing staff. HIGHLY recommend! We will be back :)
Rashel A.
Aug 03, 2023
This condo is stunning and the ocean view and resort amenities really won us over. Before booking I read through all of the reviews and decided to book based on the older reviews which are all really good. I trusted the owner when they said the issues in the most recent reviews were resolved. We didn’t encounter any problems during our stay, the owner was very communicative, the resort is stunning, the place is nicely remodeled and we plan to book again next year!
Rashel A.
Jul 19, 2023
This condo is stunning and the ocean view and resort amenities really won us over. Before booking I read through all of the reviews and decided to book based on the older reviews which are all really good. I trusted the owner when they said the issues in the most recent reviews were resolved. We didn’t encounter any problems during our stay, the owner was very communicative, the resort is stunning, the place is nicely remodeled and we plan to book again next year!
Bill K.
Apr 03, 2023
This unit has a rodent problem, do not leave food on the kitchen counters as you will find holes in plastic bags etc. Owner was notified and their response was to double the amount of traps that were existing in the room when we showed up. Clearly the owner knew of the issue. Unit is over-priced and payment terms are very one sided towards the owner. First bad experience we have ever had at the Whaler.
Mar 30, 2023
The Whaler is a lovely, quiet complex. Although this condo has a few nice features like updated countertops and a nice ocean view, it was poorly maintained. Examples include: a moldy shower curtain and shower curtain liner, drapes with extensive mold and tape holding the hem up, unclean silverware, dirty toaster that needs to be replaced, a dresser in the closet the has a drawer with a broken base, significant carpet stains, and the presence of a rat-sized rodent that we encountered on our second night of our stay. The rodent chewed through two sealed plastic bags to get to unopened biscuits.
When we contacted the owner with our concerns the next morning following our rodent encounter, she was quick to send her cleaning service. The housekeeper replaced the shower curtain and set out rodent glue traps around the condo. Feeling uncomfortable staying in the condo with all the unresolved issues and a live rodent, we chose to vacate the premises and request a refund from the owner. We were charged for the two nights we stayed in the condo and refunded the remaining five nights of our reservation.
kelly s.
Mar 20, 2023
We stayed here in October, and it was everything as listed and more.
Great location and view and walking distance to everything!
We will be back
Bill K.
Mar 19, 2023
This unit has a rodent problem, do not leave food on the kitchen counters as you will find holes in plastic bags etc. Owner was notified and their response was to double the amount of traps that were existing in the room when we showed up. Clearly the owner knew of the issue. Unit is over-priced and payment terms are very one sided towards the owner. First bad experience we have ever had at the Whaler.
Mar 15, 2023
The Whaler is a lovely, quiet complex. Although this condo has a few nice features like updated countertops and a nice ocean view, it was poorly maintained. Examples include: a moldy shower curtain and shower curtain liner, drapes with extensive mold and tape holding the hem up, unclean silverware, dirty toaster that needs to be replaced, a dresser in the closet the has a drawer with a broken base, significant carpet stains, and the presence of a rat-sized rodent that we encountered on our second night of our stay. The rodent chewed through two sealed plastic bags to get to unopened biscuits.
When we contacted the owner with our concerns the next morning following our rodent encounter, she was quick to send her cleaning service. The housekeeper replaced the shower curtain and set out rodent glue traps around the condo. Feeling uncomfortable staying in the condo with all the unresolved issues and a live rodent, we chose to vacate the premises and request a refund from the owner. We were charged for the two nights we stayed in the condo and refunded the remaining five nights of our reservation.
kelly s.
Mar 06, 2023
We stayed here in October, and it was everything as listed and more.
Great location and view and walking distance to everything!
We will be back
Tami S.
Dec 19, 2022
Unit has been beautifully remolded, and appeared to be clean. Unfortunately it has a cockroach infestation! About day 2 of my stay I found a live cockroach climbing up my bath towel, there was also a dead one under a dresser! When I notified both cleaning staff and owners I was told that I was in the tropics and this happens. I have stayed in other units at this property before and have family and friends that stay here and have never had this issue. When you pay top dollar to stay in a high luxury resort you should NOT have to deal with cockroaches!!!! And be told that its because I'm in the tropics!!! This is unacceptable!! Also the owner gave me a very hard time when talking with her about this. I had every right to be upset! They told me they spray every 3 months. Well that's for maintenance, this unit is in need of treatment for infestation not maintenance it this point! They did refund me one night. But this was just the beginning. I ended up have to live with more cockroach's all 10 days of my stay!!! The last night I was there I had to try to sleep with all the lights on because I had found so many more cockroaches. I got no sleep that night!!! They gave me such a hard time the first phone call that I never called them again. This is not the way I wanted to spend my vacation! But I feel that I should have been refunded more because of such a nightmare of a stay in this unit.
Scott E.
Nov 15, 2022
Condo was very nice! Great views and stocked with everything we needed. The only thing we didn’t like was the mattress. Too soft for us.
Scott E.
Nov 01, 2022
Condo was very nice! Great views and stocked with everything we needed. The only thing we didn’t like was the mattress. Too soft for us.
