I had to struggle to check in on the first day. I had to make international calls to several people and explain my situation after I got to the residence. I hope those process improves. I wanted to see clearer instructions before I arrive, like how to, where to, who to, etc. I’d received the attention notice and regulations much earlier than arrival date. That was good. I appreciate it. But the check in process should be improved. Luckily I’m English speaker and already got phone access at that time, so that I could communicate and resolved.
This place was ideally located for our month-long stay. Close to bus stops and easily walkable to shops, restaurants, bars in Waikiki and Ala Moana Mall. The view is truly spectacular. The unit itself was not super clean and not well-stocked, so be prepared to do stock up on some basic essentials if you intend to stay for some time.
Be warned that the day before you arrive, you may receive a “rental agreement” and the host asking you to confirm receipt of the agreement. The agreement included a line that stated:
“Electric Bill will be billed in a separate statement for the actual usage of electricity.” When we asked for clarification, since we were unaware of this additional charge when we booked and paid through Vrbo, the host said he would get back to us but never did. Subsequent follow ups were met by silence. Finally he just sent us an automated request to pay the additional fee through Vrbo. We are communicating with Vrbo as we speak to make sure we do not have to pay this fee. We found our exchange with the host on this matter to be entirely frustrating. Our host was generally rude and unprofessional in his communication, and made our stay less than ideal and enjoyable.
We would recommend staying in this location, at Discovery Bay Tower, but cannot recommend staying in this specific unit or using this host.
The property appeared clean but upon close inspection: refrigerator handles were sticky. The refrigerator shelves were dirty. The dishes had residual food and we had to wash them before using.
There was something sticky on the end table glass in the living room. The couch has not been cleaned, hair, some sand and other particles were visible.
The bathroom sink has hair and what looked like shaving hair on the sink. The shower had sand in the shelving and hair and other particles on it. The fam was very dusty and windows were not cleaned.
The TV was not working from the first day and it took a week to get it replaced. The Wi-Fi was weak and Ethernet plug in did not work.
The condo was in good shape otherwise and enjoyed out stay.
The room and view was beautiful for the price, but the lack of communication from the property manager was frustrating and unacceptable. He was receptive at first but once I asked if there was a Military or local discount, I was ghosted for the remainder of my stay. I'm military, and was in Hawaii to get married and start our honeymoon. I was just asking simple questions because I was told from others there were discounts for Military. Again unacceptable. The check in process was a hassle, and the door was open when we arrived. How did we know what was/wasn't in the room before we checked in? Very weird. The listing said parking space was included, but I was charged for a parking spot that wasn't being used my whole stay. I recommend the Discovery Bay condos, but unfortunately not this property unless you get better communication with the Manager.
We highly recommend this unit.
Fantastic view. Convenient location. Apartment in very good condition.
The condo was just perfect for my husband and me. The views are phenomenal, you can walk to the mall, shops, restaurants and beach. We had a fantastic time!
We would never hesitate to stay at this Discovery Bay rental!!! Just trying to figure out when we’ll be back! The location is perfect and the condo view is beautiful!
Judi and Nick T.
Oct 18, 2019
The bus stop is just outside the building and the location is between Waikiki and Ala Moana so not a million tourists around but walking distance to beach, shopping, real grocery stores, and more.
Great location! The July 4th fireworks view from the living room were spectacular! We were so pleased with all the amenities that we booked to return in four months!
