We had a good time at Plantation Hale A5. The apartment was very well maintained, the washroom was recently renovated. The pools and bbq are were easily accessible and well maintained. The host was great to communicate with and replied to our emails very fast. We recommend this place and will go back .
We enjoyed our stay at Plantation Hale. Very nice location in the middle of fun things to do in Kauai. I didn’t like that the toilet paper was very limited and we had to buy our own. A roll of toilet paper should be supplied for each day booked. Also, towels are not refreshed and you need to do laundry to clean them. The property and pools are nice. Overall great place for a family on a budget to visit Kauai.
We had a few issues, but they were fixed quickly.
My husband almost has a serious accident there. A hall cabinet was duck-taped closed and came undone in the night. When my husband got up in the middle of the night, the cabinet had opened up and it almost poked his eye out. The air conditioner in bedroom mostly didn’t work. The rooms were dark because many light bulbs were burnt out. The rug in the living area was a trip hazard. No communication was given about where to park, where to take your trash, how the laundry room worked, the need to provide own toilet paper, paper towels. On the positive side it was in a great location and the beds were comfortable.
Great, simple location for families. Not a big swanky resort, but we weren't looking for that. Clean, and had everything we needed. The pools were never crowded, and the hot tub was great. Less than 100 paces from the Coconut Marketplace and shopping - right across the street. Close to everything in all directions. We would stay here again. The kids loved it. Mahalo.
The location and property are great but this unit is in desperate need of repairs. The largest issue was the bathroom. There is no vent in the shower, and taking showers results in condensation buildup so bad that water pools on the floor and runs down the walls. Using the ceiling fan (which is against electrical code where I'm from) doesn't help with condensation buildup and causes the shower curtain to cling to you during the shower. The sofa bed frame was broken, we were given a single size air mattress as an alternative, which feels like it negates the VRBO description claim that it sleeps 6 (we are a family of 5 so it worked ok for us). It was very inconvenient to have to inflate and deflate it every night. Also the refrigerator stopped working when the microwave was plugged in, and the living room slider didn't have a safety latch (not good for a ground floor unit) and was very hard to open/close. Overall we loved the location, but the unit itself was highly disappointing. I read past reviews with similar complaints from over a year ago and am surprised that some of these issues haven't been addressed yet. Cathy from Kauai Calls was very responsive, I would definitely rent from her again, just not this particular unit.
Excellent, just had a problem with the parking pass but the host helped us. Great location, calm, clean
We rate this rental experience at the highest level. The coordinator of this property was extremely helpful
We most highly commend Candace Mack, the Coordinator.
It was what was expected for cost. Candace was wonderful. The cleaning crew could be a little more detailed.
We found the property overall as described. The price, AC and location were the selling points to us. Our kids enjoyed the pool almost daily. Candace was responsive to our questions and needs.
The air conditioning was either on or off and couldn't be adjusted to a lower setting. The fan in the bedroom didn't have a pull to turn off the blades at night so the air wasn't directly on us. The kitchen was well stocked with necessities to make coffee and cook if you wanted. The property was clean and confortable except for the few things I mentioned above. The location was very good and close to the market and where my daughter and her family was staying at a friends house.
This property is great for those looking for central location. We were able to access both directions of the island easily and enjoyed having the Coconut Marketplace within walking distance. We had coffee each morning on the patio surrounded by chickens and the sounds of all the birds in the trees. It was our first time here and will definitely return.
I shared my comments privately with Candace
Patricia C V.
Feb 10, 2024
The property is in a very convenient location to get to anywhere. It is also right next door to the Coconut Marketplace, where you have access to food, shops, live entertainment and shave ice. We had a great time!!
Location was great for morning walks on the beach with great views of the sunrise. And it's close to shopping (Coconut Market and other places in Kapa'a) and grocery stores (we liked Safeway best for groceries). It's also nicely positioned so we could drive north or south depending on what we wanted to do each day.
The reason I didn't give five stars is because the place is a little more worn then it looked in the photos. That surprised us at first, but after we settled in it was fine.
Also, we were told to download a separate app for the check-in process. I couldn't find that app and the links to it didn't work. However, the owners responded quickly to an email and simply gave me the instructions that way.
We used the beach chairs provided with the unit almost every day--really appreciated those!
One feedback I'd give for the owner is to set up a recycling can and instructions for local recycling in the unit. The staff for the complex gave us a paper when we arrived that included a statement about how they were proud to participate in efforts to care for the island and encouraged us to recycle. Being from a state that doesn't recycle much, we weren't sure what could or couldn't be recycled. And there wasn't a separate bin in the unit for recycling. We wish we had known more to better support efforts to care for Kauai.
This was a nice place to base our visits to the island. We enjoyed the shopping center right next to us. Restaurants were really good.
The condo could use updating, a new coffee maker and toaster. The outlets and light in the sink/counter area didn’t work.
Bed was comfortable
Location is good but the unit was a bit run down.
TV in bedroom broken,
Slider door in living room didn’t have a safely lock (and it’s on the ground floor), towels were miss matched and worn/frayed, the bedroom had a strong mildew odor the first night (they sent out a cleaner 2 days later to clean the bathroom which they thought was the problem) The smell did get better. One of the 2 beach chairs was broken and unusable (which we discovered after dragging it to the beach), no wifi was provided to us until we asked and were told to look for a binder in the unit (which was not easily found). We got locked out of the unit twice because the key card stopped working, needed to wait for maintenance. Got locked out of the laundry room for same reason, had to wait for maintenance. Tried two different jacuzzis and both had no jets working and were luke warm. Had to call maintence and they said it would be an hour. So we didn’t get to use it.
So… ya… lots of issues. But the contact person for the place was very responsive to our requests. We got a new beach chair and asked for and got a toaster.
Stephen Kenneth
Jan 04, 2024
This property was in a great location and the condo supplied all the things we needed like coffee maker, toaster, blender, cooler, beach towels, etc. We had to restock the garbage bags and toilet paper which we didn't expect. It would have been nice if the beds were bigger and in better shape. We loved Kauai and overall were happy with our stay.
