We had a great stay at this property. Room was clean. Located on the 30th floor with partial views of the ocean, city view and mountain view. On Friday nights, if the Hilton is having their firework show, you're able to see it right from the balcony. It's really a great location. Quick and easy walk to Ala Moana mall. Check in was a smooth and easy process. There is a microwave and mini fridge in the room, along with plates, cups and utensils. They also provide dish soap and a sponge to wash the dishes. The only thing I wish was different was that we could get a refresh of our bath towels without me having to wash them myself or pay extra to get new ones. We stayed for 9 days. All in all, it was a great stay, and I would definitely stay here again.
While the Ala Moana mantra is a nice property, the amount of limited towels was inconvenient
Seamless requests to extend. Wonderful location, view.
Bernadette A.
Aug 16, 2024
It was short but sweet. Our stay at Ala Moana was awesome. Staff were very helpful. Will recommend.
The only thing I didn't like was not being able to get more towels from housekeeping or toilet paper or any normal replenishable necessities. Also, we had to buy beach towels because the hotel would not provide us with any towels to take to the beach because we weren't part of the hotel. Other than that, everything was wonderful and the view was amazing
This property was perfect for our family of 4 (kids ages 4 & 10). It was in a fantastic location, short walk to the Ala Moana mall with great food options and shopping. The baby beach was super close which was perfect for our kids. And you can’t beat that skyline view of Honolulu from the balcony. The hotel itself was also nice. Would definitely stay here again!
I would recommend booking directly with the hotel if possible. I ran into a couple of questions and issues and each time, it was the next day or several hours before I received a reply with no resolution. We had a tight turn around for check in since we had a birthday party to get ready for and when I messaged the host saying the room wasn't ready at gaurunteed check in time, she responded a couple hours later when we were alerted the room was ready.The room was some what clean but the coffee maker still had water in it from previous use and only had one small roll of toilet for a 5 night stay. Anything additional needed we were told to purchase. At check out we were informed that dishes needed to be washed and an extra fee would be charged for ANY TRASH left behind. This was not in the listing or the check in information. There was no dish soap or sponge and there are no large trash cans nearby to dispose of trash. We actually checked out a day early because of the horrible experience so drove back to the hotel to do the best we can in disposing of ALL the trash in the room. It wasn't worth the stress and hassle of staying here. I should've just booked with the hotel directly.
Ala Moana Hotel is a beautiful place to celebrate special occasions! My family and I recently celebrated my 60th Birthday in Honolulu Hawaii!! We enjoyed the ocean, mountain and city views from the balcony!! Hotel restaurants provide great food!! Connecting mall and walking distance from the Waikiki beach!! Tour pick up drop off at hotel! Staff and guests were nice! It is an unforgettable experiences!!
The stay was good once I got in the room. The room was supposed to be ready at 3 but when I got there at 4:45 and tried to check in at the front desk, the paperwork hadn’t been sent in. I called the property manager and he was difficult to understand and got impatient with me. He said he’d send the paperwork in 5 min. I checked again and still nothing. I then called him back again at least 3x and he didn’t answer. I ended up asking VRBO for help and they finally helped me to contact the host for the paperwork. We finally got the key after 1/2 an hr. When we opened the door to the room it hadn’t been cleaned! We left and I had to call the property manager again. Apparently the housekeeper went home sick. They sent someone to clean the room and it was finally ready at 7:30 pm, 4 1/2 hrs later. Sadly, they blamed the check in problem on the hotel though the 4 hotel workers at the front desk were so helpful! They also blamed the housekeeper for not telling them the room wasn’t clean. In my eyes none of this was my fault though I took the hit. The host refunded me the cleaning fee but I thought I should get more than that for the huge inconvenience.
Very convenient to every thing especially next to the Ala Moana Mall.
Stay was awesome!!!!!
View from the room was AMAZING!!!!
Perfect for our stacation!!!
