Turtle Bay Resort 166 - Kuilima Estates West

Nice rental near the beach with great trails to walk and bike. A clean place to relax and sleep.

Pros:Unit is at the entrance to the gated community - ground level. Parking spot is directly in front of unit. Community has pool, basketball court (no ball), tennis and pickleball courts with pickleball equipment. Kitchen was well equipped. They provided paper towel roll, toilet paper, 1 garbage bag, dish soap and sponge, laundry detergent, shampoo, conditioner, hand soap, beach chairs, pool noodles 2 stand up fans and a queen size air mattress (thankfully).Cons:Roaches. Several of them. No true bed for our 14 & 16 year olds! This unit is for 2 adults & maybe 2 small children. There is one queen size bed in the main bedroom. That bedroom has an AC unit & a ceiling fan. The living room has a big couch, but it is not a pullout couch. What they have as the two additional bands are these random futon looking chairs. They do not even convert to a standard twin bed. They are hard as a rock. My boys had to sleep on the queen size air mattress, and the couch. There is an AC unit in the living room that made it nice and cold though.The unit itself is small. We felt cramped. The bathroom is tiny. And the washer and dryer are located right outside of the master bedroom. You can hear everything from inside the master bedroom.When we arrived after a 16 hour travel day, we did not have the correct gate code to enter the community. This was very frustrating because they kept telling us that it was emailed to us when it was in fact, not emailed to us. It took an hour to resolve.

Peace and quiet for anyone ready to unplug and reconnect with your inner child.

Overall it was nice.

We enjoyed it very much!

Turtle Bay. The Ritz Carlton. You have Be familiar with local beaches.

Nice property. I totally had the "don't have a gate code or a door code" issue that people had mentioned in the past. They did share an "E-Lock Code" that is a different length compared to the gate code or the door code and seemed to have nothing to do with either. Not really fun when you're ready to put the bags somewhere and relax. Also, the Vacasa web app has room for improvement. I'm used to having an invoice emailed at the end of the stay, but if that's not a default, it should be simple to download one from the web app. Clicking on my past trip forces me to leave a review. Hopefully that invoice is just a click away at this point...

The condo itself is nice, it isn't actually in the turtle Bay resort. I was never sent the gate code for the property and the door code was not correct. Very stressful. Not what you want on a vacation. The beach items were broken, in poor condition, or missing pieces. However the kitchen was well stocked and the bed was comfortable. We enjoyed the AC.

I did not receive a code to get into the gate for the community prior to arrival. Another guest helped us get in, but I was immediately met by security when I parked and had to spend about 15 minutes getting everything straightened out with him. I had to reach out three separate times to the rental management company to finally get a gate code that worked. The door lock instructions I received were incorrect. I was given a 10-digit code for a lock that only used 4 digits. Luckily I was able to get that code much easier than the gate code. The second day of our stay I received a notice from the property that my car was in violation for not having a parking pass displayed, and towing was threatened. Nowhere in the check-in instructions did it mention a parking pass, and there was not a pass available in the unit. Somebody eventually brought us a pass on our last day. I will say the representatives I spoke with were very communicative, but it was an awful lot of headache for a 3-night stay. The condo itself was fine, and the adjacent resort is beautiful, but all the hassle really put a damper on my trip. I’d suggest looking elsewhere.

Overall place is great for location. But the check in was awful. Dryer didn’t work so that was a problem when washing clothes. I was t able to lock the door the whole time. Last day we found cockroaches.