Live the Aloha Life | Pono Kai Resort | H207

We had a fantastic stay! The condo is very well appointed, the bed was comfortable and we had everything we needed. The grounds are beautiful and we were close to everything. Would definitely stay here again!

Please see my correspondence on the VRBO app with Michelle from the vacation rental company. Very poorly worded communication in the listing that the pool and hot tub were closed for renovations. We were very disappointed when finding this out upon arrival. Would have booked somewhere else. Is it possible to get any compensation from VRBO?? The listing is misleading and deceptive. Mention of the closures not seen when it lists the amenities of pool and hot tub in more than one place.

Very comfortable. Exactly as described. Easy check-in and checkout. Bathroom sink cracked and counter not clean around fixtures. Otherwise very good stay.

The unit was very nice, comfortable, and functional with a nice view of the pool area. The resort was conveniently located near restaurants stores, beaches, and all parts of the island. It would have been helpful to have been informed as to the location of the air conditioning remote control which was mounted on the wall. However, the bed was very comfortable and the laundry room was close by and the cost of using the machines was reasonable. There were numerous recreation amenities on the resort grounds. We enjoyed our stay very much and would go again.

Great vacation! The only missing piece at this great place? A kiddie pool!

Great location, clean well kept comm N pool area and nice staff

was not aware that we had to make an appointment for housekeeping to come.was told if our stay was less than 17 days we were only entitled to one housekeeping visit also wasnt aware we had to wash our own towels not acceptable we were on vacation not there to have to do laundry. Perhaps guests should be made aware of this ahead of their stay.I feel given the amount charged for our stay this should not be the case.Very dissappointed

The good: Nice unit with view towards pool; nice sized unit for 2; very clean; easy walk to ocean and townThe cons (our experience only): The person that checked us in gave us a key card which would be expected. However, after lugging our baggage up a flight of stairs, we discovered that this unit has a key lock - not a key card entry. So I had to go back down to the lobby and explain. The person I dealt with was confused so, luckily, a more seasoned individual sorted it out.We get into the unit and discovered the window shutter in the bedroom needed repair - the hinge screws on one side were just about ready to come out. I didn't want to involve the front desk again so I repaired that.There was a short in the microwave above the stove. Luckily I didn't turn it on but I got a call a couple days later telling us not to use it. There's another mw on the counter.No fault of this unit but there are roosters (and noise) constantly. Kauai is famous for roosters on the loose but other properties seem to deal with the situation whereas this one didn't seem to bother with them.There is construction going on in adjacent units. The workers have windows open so you can hear the saws going. We got to listen to tile cutting :(The wifi was dodgy for the first couple days. I had to have maintenance come up twice because just unplugging and plugging the modem and router back in didn't seem to clear things up. After day 3, it seemed to work okay.

Our vacation was in mid September. We loved our stay at Pono Kai, and hope to return next year. The resort is clean and beautiful. Our room was the right size for two people and it had everything we needed. It was nicely decorated. The staff was friendly and helpful. Location was close to shopping and restaurants. 10 out of 10!!!

The unit was in a fantastic location, within walking distance to shops and restaurants and easily accessible to activities in the north and south. The grounds of the condo community were well kept and there were many activities. Our only disappointment was that the pool was closed for 3 days during our stay for repairs. These repairs were planned and the property management company could have let us know ahead of time, but did not. I specifically booked a property with a pool so was disappointed we could not use it for several days. I reached out to the property management company and they said they were sorry they forgot to tell us. I asked for a partial refund. They said they would look into it and then strangely asked if I even paid for the condo. They said they didn't see records of my payment. I gave dates and amounts and they cofirmed I paid, but i haven't heard from them since. It was a strange interaction. I held off on writing a review because I wanted to give them an opportunity to right the wrong. Had they tried to do something for us, even a gift card to dinner or something, I wouldn't have mentioned it in the review.

This is a great unit with view of inner courtyard. Has great murphy bed to pull out for watching TV and extra sleep space. Nice kitchen with everything you may need. Only problem were the roosters who wake you up very early. Staff were excellent.

The resort had a bunch of lawn games, the concierge had all kinds of beach equipment for rent which was great! The room was clean, had plenty of dishes and enough cookware for our purposes.

Fantastic property! The Pono Kai is amazing! The place was exactly was exactly as described. Thank you for having us!

This condo is in a nice location in the building. Over looks the grounds and pool. Nicely decorated with enough kitchen supplies. Nice breeze thru the unit with screens so you don’t really need the AC